Land & Water Conservation Administrative Associate II

POSITION SUMMARY:
This position provides customer service, administrative, and program support to the Community Development Department, including the Land and Water Conservation Division, as well as administrative support to UW-Extension staff. Responsibilities include assisting the public, processing applications, maintaining records, and supporting departmental programs and initiatives. The position also assists with the coordination and implementation of conservation-related programs, public outreach activities, and educational initiatives.

ESSENTIAL FUNCTIONS:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

- Provides excellent customer service through several communication types for the Community Development and UW-Extension Departments. Customer service includes providing information to the public, scheduling appointments, and directing questions to the appropriate staff.

- Reviews and processes incoming applications.

- Processes incoming and outgoing mail for the department

- Maintains office supply inventory.

- Scans, files, and archives department records.

- Assists Community Development Department staff with projects as directed by the Administrative Services Supervisor.

- Supports Land and water Conservation programs like annual tree/plant sale and water quality initiatives.

- Supports the recycling program and assists with recycling events.

- Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES
This section details the essential competencies required to perform the job effectively, including a mix of technical knowledge, practical skills, and personal attributes.

- Technical proficiency in the use of relevant software applications, databases, standard office equipment, and other technology tools relevant to the position (e.g., Microsoft Office, Outlook, SharePoint, etc).

- General knowledge of standard office procedures and administrative practices, including records management, document preparation, processing correspondence, and the operation of multi-line telephone systems.

- Ability to learn and apply County and departmental policies, procedures, and program requirements and identify appropriate resources or staff for customer inquiries.

- Ability to provide effective customer service and communicate professionally, respectfully, and tactfully with individuals from diverse backgrounds.

- Ability to accurately perform data entry, review and process applications, prepare correspondence and documents, and maintain organized records.

- Strong organizational and time management skills, including the ability to prioritize tasks, meet deadlines, and adapt to changing work demands.

- Ability to provide administrative and logistical support for departmental programs, projects, and events.

- Ability to work collaboratively with coworkers, supervisors, and staff across departments.

- Ability to exercise discretion and maintain confidentiality of information, consistent with public records requirements and applicable laws.

LANGUAGE SKILLS
This section outlines the communication abilities necessary for effective performance. These skills reflect the need to interact with the public, colleagues, and other stakeholders in a clear, professional, and effective manner.

- Ability to communicate clearly and professionally in English, both written and verbal form, with the public, coworkers, and supervisors.

- Ability to listen attentively, understand customer inquiries, provide accurate information regarding routine departmental services and procedures, and direct questions to appropriate staff when necessary.

- Ability to read, understand, and follow written instructions, correspondence, policies, procedures, and routine program materials.

- Ability to prepare accurate, clear, and concise routine correspondence, documents, and other written materials.

MATHEMATICAL SKILLS

- Ability to perform basic mathematical calculations.

- Ability to accurately review and verity numerical information, quantities, and calculations associated with applications, records, and departmental programs.

- Ability to use calculators, spreadsheets, and other standard office tools to perform routine calculations and maintain accurate records.

REASONING ABILITY
This section outlines the cognitive skills required to perform the job effectively. This includes the ability to apply logic, make decisions, solve problems, and understand complex information.

- Ability to understand and effectively carry out verbal and written instructions and apply established procedures to routine administrative tasks.

- Ability to review applications and supporting materials for completeness and accuracy, identify missing or inconsistent information, and refer technical questions to appropriate staff.

- Ability to assess customer inquiries, locate available information, and determine when additional assistance or supervisory guidance is needed.

- Ability to identify and resolve routine problems, exercise sound judgment, consider available information, and determine appropriate next steps within established guidelines.

- Ability to remain professional and adapt to changing priorities, manage competing demands, and remain professional during challenging customer interactions.

PHYSICAL AND WORK ENVIRONMENT:
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee's supervisor.

PHYSICAL REQUIREMENTS

- This work may require the occasional exertion of up to 10 pounds of force; work regularly requires sitting, frequently requires standing and performing fine motor skills and repetitive motions, and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching above shoulder level or below the waist.

- Visual ability to read documents, use computer screens, and review detailed written or electronic information.

- Ability to communicate and exchange information effectively with others, with or without reasonable accommodation.

- Ability to remain in a stationary position for extended periods.

WORK ENVIRONMENT

- Work is typically performed in a moderately noisy environment such as an office setting with regular public and employee interaction.

- Work will be required from multiple office locations including Hudson, Baldwin and County Park Facilities.

- Work may occasionally be performed outside of a traditional office setting to support departmental programs and events, including the annual tree/plant sale and recycling events.

MINIMUM QUALIFICATIONS:

EDUCATION AND EXPERIENCE REQUIREMENTS

- High School Diploma or equivalent and two (2) year's work experience in a business office/administrative support, customer service, or public-facing program support role.

PREFERRED QUALIFICATIONS

- Education or experience in conservation, natural resources, environmental programs, land and water conservation, or a related field.

- Experience providing administrative or program support in a government, public service, or conservation-related setting.

- Experience coordinating community programs, public outreach activities, educational events, or environmental initiatives.

Starting pay is determined within the expected hiring range based on qualifications, directly related experience, and internal equity. Employees may advance through the full salary range in accordance with County policy.

Expected Hiring Range: $19.83-$22.43/hour

Full Hiring Range: $19.83-$27.62/hour

FTE: 1.0

Department: Community Development

St. Croix County is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We take affirmative action to ensure equal opportunity for all applicants without regard to an individual’s race, color, age, religion, sex, sexual orientation, national origin, gender identity, disability, marital status, veteran status, or other legally protected characteristics.