About this role
Overview
Philadelphia Gas Works
Looking for a challenge and ready to power up your career?
Free Health Insurance – Free Dental Insurance – Pension Plan – Free Parking – Wellness Programs - PSLF Employer -Tuition Benefit
The Philadelphia Gas Works (PGW) is the largest municipally owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region.
Become part of the PGW Team!
This position is responsible for delivering on the essential work necessary to achieve the goals and objectives of PGW’s Energy Efficiency and Emerging Customer Programs. The incumbent is responsible for processing energy efficiency program applications, responding to customer questions, and promoting PGW’s energy efficiency programs at events. This includes providing advice and support in this specialized area of Customer Affairs that ensures work and analysis is aligned with departmental needs.
Starting Salary range - $64,000.00 - $75,000.00/year
Responsibilities
Review energy efficiency program applications to confirm that they are complete and comply with program requirements. Contact customers with rejected or incomplete applications.
Prepare weekly file of rebates to be paid.
Respond to queries about energy efficiency programs and activities through phone calls and emails, from customers, partners and stakeholders, and internal PGW departments. Supports customers with program enrollment.
Prepare reports on a monthly and as-needed basis on program participation.
Coordinate day to day activities of contractors to ensure program compliance with federal, state and local regulations.
Maintain policies and procedures that define the key indicators for determining program eligibility.
Perform quality assurance on program applications by reviewing program applications, and scheduling visits to conduct virtual or in-person quality assurance inspections to very appliance model and serial numbers.
Assist in the development and administrator program marketing and communication efforts.
Present on programs to external stakeholders and at relevant public events.
Serve as a point of contact for consumers to resolve issues.
Perform other special projects and assignments as requested.
Qualifications
Bachelor’s degree is preferred, 1 to 3 years of directly related experience working with in the utility industry may be accepted in lieu of a bachelor’s degree.
Must have verbal and written communication skills with the ability to effectively communicate with customers and employees.
Must have interpersonal skills with the ability to negotiate and influence others in the best interest of PGW while maintaining effective professional business relationships.
Must be proficient in the use of Microsoft Office (proficiency in Microsoft Excel skills preferred).
Must have problem solving and analytical skills with the ability to develop creative solutions to delicate issues.
Must be a self-starter with the ability to work independently and exercise sound business judgment, with limited supervision.
Strong leadership, verbal, written and interpersonal skills.
Must have organizational management skills with the ability to handle multiple tasks simultaneously and usually under short deadlines.
We offer a strong benefit package that includes free basic health and dental insurance. PGW is proud to be an Equal Opportunity and Affirmative Action Employer, M/F/D/VAAP/EEO.
Location: 800 W Montgomery Ave, Philadelphia, PA19122
While we appreciate all responses, only those who are uniquely qualified will be contacted. Local candidates will be given preference – interview expenses are not funded