Family Services Specialist I/II

Family Services Specialist I/II

This position is located in Pauls Valley, Oklahoma.

Annual Salary:

- Level I  H14A: $37,440.00 + Full State Employee Benefits (https://oklahoma.gov/omes/omes-careers/benefits.html)
- Level II H14B: $40,248.00 + Full State Employee Benefits (https://oklahoma.gov/omes/omes-careers/benefits.html)

Travel is Occasional. Must possess a valid driver's license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Minimum Qualifications:

Level I:

- Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
- OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

- Education and Experience requirements consist of​ a bachelor’s degree;
- OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
- OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
- OR two (2) years of experience as a Family Services Specialist.

Job Responsibilities

- Manages a caseload and provides services for individuals and their families.
- Evaluates the needs of individuals and families and make referrals to community resources.
- Assesses the needs of individuals and determines eligibility for specific programs.
- Interviews clients by phone or in an office setting.
- Compiles data, complete documentation, and enters data electronically to determine eligibility. 
- Participates in individual and staff conferences and committee work as assigned. 
- Must attend all mandatory training associated with the position.
- Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.

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If you have questions, please contact [email protected]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-BC272

83000933/JR67477