People Operations Lead

Location: New York City, San Francisco

Type: Full-time, In office

About the Company

Atlas is the concierge charge card for high-net-worth individuals and their companies. We pair 24/7 concierge access with no-preset-limit spending, giving members insider access to dining, luxury travel, and experiences that are otherwise impossible to get. We’ve crossed $1B in annualized transaction volume and are backed by Y Combinator, Elad Gil, O1 Advisors, Eric Schmidt, and other leading fintech and consumer investors. The team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Rimowa, and more.

About the Role

We’re looking for a People Operations Lead to run day-to-day HR and people operations for a team of roughly 80–100 people.

This is a hands-on, execution-focused role. Leadership sets people strategy and makes decisions on policy, compensation, and organizational changes; you’ll turn those decisions into smooth, consistent, well-run processes. You’ll be the go-to person for how things work at Atlas, from onboarding and benefits to performance cycles and HR policies.

This role is a great fit if you take pride in operational excellence, like being the person who makes things run reliably, and want to do that work at a fast-growing company. It is not a people strategy or HR leadership role.

We’re a high-performance, Series C startup. We move quickly, expect a lot from ourselves, and value people who take ownership of their work and get things done well.

What You'll Do

- Run onboarding and offboarding from start to finish.
- Administer benefits, PTO, and leave, and coordinate payroll.
- Maintain employee records and HR systems.
- Serve as the first point of contact for employee questions about benefits, policies, and HR processes.
- Keep the employee handbook and company policies up to date as leadership updates them.
- Coordinate with our PEO, benefits providers, and outside employment counsel.

Performance & Recruiting

- Run performance-review cycles and other recurring people processes on schedule.
- Support managers in addressing performance issues and giving clear feedback, within the approach set by leadership.
- Coordinate recruiting logistics: scheduling interviews, preparing offers, and getting new hires ready for day one.
- Streamline the tools, templates, and workflows managers use for hiring, feedback, and reviews.

Employee Experience

- Make sure employees have a smooth, professional experience from their first day through their departure.
- Communicate HR and policy updates to the company clearly and on time.
- Coordinate employee feedback surveys and company-wide people initiatives.
- Handle sensitive employee matters with discretion and good judgment.

Process & Compliance

- Spot gaps and inefficiencies in day-to-day processes and fix them.
- Keep HR documentation accurate and current.
- Make sure people processes are applied consistently and deadlines are met.
- Know when an issue needs to go to leadership, our PEO, or outside counsel, and escalate it promptly.

What We’re Looking For

- 5+ years of experience in People Operations, HR Operations, or a similar role.
- Experience at a high-growth startup or similarly demanding company.
- Experience supporting a company of roughly 50–200 employees.
- A track record of running processes independently and making them more efficient.
- Strong organizational skills and attention to detail.
- Good judgment and discretion with sensitive information.
- Clear, direct communication, including the ability to deliver difficult or unpopular news with professionalism.
- Comfort carrying out decisions made by leadership and representing them consistently to employees.
- The ability to prioritize, solve problems, and follow through without constant direction.
- Working knowledge of HR systems, benefits, payroll coordination, and employment documentation.

What Success Looks Like

- Onboarding, offboarding, payroll, and benefits run smoothly and reliably.
- Employees get timely, accurate answers to their questions.
- Managers have simple, effective tools for hiring, feedback, and performance reviews.
- HR policies are clear, current, and applied consistently.
- Leadership trusts you to run day-to-day people operations independently and to implement their decisions quickly and well.