About this role
About:
- Location: Cleveland, OH
- Full-time position
The Role:
- Take on a vital role in maintaining and advancing cutting-edge medical technology that directly supports patient care and clinical excellence. You will leverage your technical expertise and problem-solving skills to ensure equipment reliability, regulatory compliance, and cybersecurity readiness while collaborating closely with clinical teams and mentoring colleagues.
- The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.
What’s in it for you:
- Perform advanced inspection, troubleshooting, repair, calibration, and maintenance of diagnostic imaging and therapeutic radiation equipment.
- Ensure compliance with regulatory standards and support safety initiatives, documentation, and audit readiness.
- Provide expert technical guidance and mentorship to staff, fostering professional development and consistent performance.
- Collaborate with clinical teams to identify and resolve technology-related issues impacting patient care and workflow.
- Lead or contribute to cybersecurity efforts including risk assessment, incident response, strategy implementation, and compliance with HIPAA and Joint Commission.
- Manage operational and fiscal responsibilities, including purchasing, resource planning, customer relations, and support of business development activities.
What you’ll bring:
- Financial acumen to manage complex healthcare technology operations and drive results.
- Excellent communication skills and a customer-focused approach to build relationships across diverse teams and stakeholders.
- Proven problem-solving skills and flexibility to adapt in a fast-paced, regulated environment.
- Deep knowledge of regulatory compliance with experience leading audits, remediation, and staff development.
Requirements:
- Education Requirement: Associate degree or bachelor’s degree or equivalent experience
- Management Experience: 0-3 years
- Related Experience: 5-7 years
What we offer:
- Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
- More extensive information is provided to new employees upon hire.
Must Have:
- 5–7 years of related experience - Experience with diagnostic imaging systems, including modalities such as MRI, CT, digital X-ray, fluoroscopy, C-arms, ultrasound, mammography, and nuclear medicine/PET systems. The hiring team is seeking an experienced imaging service engineer, not someone new to the field.
- Deep knowledge of healthcare regulatory compliance, including experience leading audits, remediation activities, and staff development.
- 0–3 years of management experience, as specified in the job description.
- Financial acumen to manage complex healthcare technology operations and support operational results.
- Technical screening guidance: Candidates should have relevant hands-on imaging service experience. Evaluate the specific modalities and equipment they have serviced, but do not require experience with every modality or manufacturer listed below.
Nice to Have:
- GE fixed and portable equipment experience, given the department's long-term plans and partnership involving GE equipment.
- Bone density system experience, an identified department need and a specifically requested addition to the job's skill list.
- Shimadzu red-room experience, particularly valuable because the department expects to lose its current specialist in this equipment.
- Philips equipment experience, particularly angiography and portable systems, as the department considers transitioning additional equipment into its service scope.
- These are valuable additional capabilities, not separate mandatory requirements.