Service Technician I Philadelphia, PA(Hybrid)

About the Role

Panda Technology is a managed IT services provider supporting healthcare and business clients. We’re hiring a Level 1 Onsite Technician to provide hands-on IT support for a growing healthcare client with several facilities across the Philadelphia area and Central PA.

This is a field-based role. You’ll travel between client facilities in the Philadelphia metro area during the week, with scheduled trips to two sites in Central PA (about 2.5 hours away). Expect to spend most of your day onsite, not at a desk.

This role is a great fit for a hands-on, tech-savvy person who enjoys being in the field and solving problems face-to-face. You’ll be the local face of Panda for our client, backed by our remote service desk, L3 engineers and Technical Account Manager.

Travel & Schedule

- Daily driving between multiple client sites in the Philadelphia metro area

- Scheduled day trips to Central PA (Lewisburg/Williamsport area)

- Flexible hours when needed, including participation in an after-hours on-call rotation

- Personal vehicle and valid driver’s license required

What You’ll Do

- Visit client sites to install, maintain and troubleshoot hardware and networking equipment

- Set up workstations, laptops, printers and other peripherals

- Reimage, replace and deploy devices, and handle moves and equipment swaps

- Help our engineers onsite by racking, connecting and swapping network gear so they can finish the work remotely

- Make sure Panda’s RMM and security tools are installed on every device you touch

- Work tickets in our PSA and document all work and customer interactions

- Coordinate with our remote service desk and escalate to L2/L3 when needed, with clear notes

- Deliver friendly, professional support to staff, including executives and clinical teams

What We’re Looking For

- 1+ year of IT experience in a customer-facing role

- Basic knowledge of Windows, Microsoft 365, networking and hardware

- Strong interpersonal and communication skills

- Able to lift up to 50 lbs

- Able to work effectively in a fast-paced environment

- Lives within commuting distance of Philadelphia

- Comfortable with a field-based schedule and regular travel between sites

Preferred

- Previous experience supporting multi-site clients

- Healthcare IT experience

- Familiarity with structured cabling, basic switching and AV systems

- Familiarity with cloud platforms (Azure, AWS, Google Cloud)

- CompTIA A+ or Network+ certification

Why Panda Technology

- A service-first team that acts as a partner to our clients, not just a vendor

- Backed by a full remote service desk and senior engineers, so you’re never on your own

- Room to grow from Level 1 into Level 2, engineering or account management

- Competitive pay, benefits and a people-first culture