Guest Services Team Member - The Skating Edge Ice Arena

GUEST SERVICES TEAM MEMBER - The Skating Edge Ice Arena

SEIA SFM, LLC

LOCATION: Harbor City, CA

DEPARTMENT: GUEST SERVICES

REPORTS TO: GENERAL MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

The Skating Edge Ice Arena is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Harbor City, CA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

The Skating Edge Ice Arena is a managed facility by SEIA SFM, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Team Member at this venue is responsible for providing exceptional customer service to patrons, ensuring a positive and enjoyable experience. This role involves assisting guests with inquiries, handling ticket sales and concessions, and maintaining a welcoming and safe environment within the facility.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

- Greet guests and provide information and way-finding as needed

- Provide courteous and friendly first-in-class service to all guests

- Sell tickets for events, including public skating sessions, hockey games, and other activities

- Register guests and process payments for leagues, camps, clinics, drop-in, etc.

- Be knowledgeable about facility programs (format, pricing, meeting dates/times)

- Operate multi-line phones

- Record waivers and event information

- Record event scores (tournaments/leagues) and print game sheets on a daily basis

- Maintain confidentiality and discretion with guest and Team Member information

- Professionally resolve guest concerns and complaints and/or direct to appropriate Manager

- Know and enforce the venue policies and procedures

- All additional duties assigned by management

MINIMUM QUALIFICATIONS:

- Must be at least 18 years of age

- Possess a valid Driver's License

- Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary

- Excellent communication skills, both verbal and written

- Ability to maintain focus in a high-volume, fast-paced environment

- Must have excellent guest service skills

- Must be detail-oriented and have outstanding organizational skills

- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations

- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members

- Must work well with others

- Must take personal initiative for the betterment of the team and venue

- Commitment to the safety and well-being of others

- Customer service and cash handling experience preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

- Must be able to lift 20 pounds waist high

- May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend

- Work is performed in an ice arena environment, which includes cold temperatures and varying noise levels

- Will be required to operate a computer

- Facility has intermittent noise