About this role
Who We Are
The Village is a leading non-profit organization dedicated to providing behavioral health and community services across North Dakota and Minnesota. At The Village, you'll find a career with purpose-where you can contribute to the well-being of individuals and families while growing professionally.
About the Role
The Village is seeking a dependable, customer-focused Office Manager for our Grand Forks, ND office. This position helps keep daily operations running smoothly while creating a welcoming experience for clients and supporting our clinical and administrative teams. We're looking for someone who enjoys a varied workday, works well independently and with others, and takes pride in providing exceptional service.
Salary: Starting at $22.00 per hour.
Schedule: This position follows an alternating two-week schedule:
- Week A: Monday-Friday, 7:30 AM-4:30 PM
- Week B: Monday, 10:15 AM-7:15 PM; Tuesday-Friday, 8:15 AM-5:15 PM
Key Responsibilities
- Welcome clients and serve as a primary contact for phone calls, questions, appointment scheduling, and payments.
- Coordinate the hiring, training, and supervision of administrative staff.
- Protect confidential client and organizational information.
- Manage office communications, prepare reports, and coordinate meetings.
- Complete billing tasks and data entry accurately and promptly.
- Help maintain a clean, organized, and secure office environment.
- Monitor office supplies and coordinate equipment needs.
- Serve as a connection between therapists and the Business Office to address administrative and billing needs.
- Assist clients with paperwork and help explain insurance and billing processes.
- Maintain accurate records and complete required documentation.
- Follow organizational policies and participate in required training.
- Work with leadership to support office operations and address needs as they arise.
- Perform other duties as assigned.
Qualifications
- Strong organizational skills and the ability to manage multiple priorities.
- Proficiency with Microsoft Office and standard office equipment.
- Clear, professional verbal and written communication skills.
- Sound judgment when handling sensitive and confidential information.
- Ability to work independently and contribute to a collaborative team.
- A respectful approach to working with people from diverse backgrounds.
- Supervisory or management experience, or experience with healthcare billing and HIPAA requirements, is preferred.
What We Offer
- Medical Insurance for you & your family partially paid by The Village
- Generous Health Saving Account contribution by The Village for eligible employees enrolled in our health plan
- 100% 403(b) Retirement Match up to 5% upon hire.
- Voluntary Insurances including Dental, Vision, Dependent Care FSA, Critical Illness, Hospital & Accident insurance
- Employer paid Short-term disability, Long-term disability and Life Insurance for employees working 20 + hours per week
- 8 to 9 Paid holidays
- Starting Paid Time Off (PTO) of 13 days/year
The Village Family Service Center is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.
Must pass criminal background check.