About this role
Position: Bartender / Server
The Bartender/Server is responsible for providing exceptional food and beverage service to hotel guests and visitors. This position requires an outgoing, customer-focused individual who can prepare and serve alcoholic and non-alcoholic beverages, take food orders, deliver meals, and maintain a welcoming and professional atmosphere within the hotel's restaurant and bar.
The ideal candidate will demonstrate excellent customer service skills, knowledge of beverage preparation, strong communication skills, and the ability to work efficiently in a fast-paced hospitality environment.
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Essential Duties and Responsibilities
Guest Service
- Greet guests promptly and provide friendly, professional, and attentive service.
- Take food and beverage orders accurately and enter orders into the POS system.
- Answer questions regarding menu items, daily specials, and beverage selections.
- Make recommendations based on guest preferences.
- Monitor guest satisfaction and respond promptly to requests or concerns.
- Ensure guests receive an exceptional dining and bar experience.
- Handle guest complaints professionally and notify management when necessary.
Bartender Responsibilities
- Prepare and serve alcoholic and non-alcoholic beverages according to established recipes and hotel standards.
- Mix and serve cocktails, wine, beer, and specialty drinks.
- Maintain knowledge of beverage menus, ingredients, and preparation methods.
- Check identification and ensure alcohol is served responsibly in accordance with TABC regulations.
- Monitor guest alcohol consumption and notify management when necessary.
- Maintain cleanliness and organization of the bar area.
- Replenish bar supplies, garnishes, glassware, and other necessary items.
- Complete opening, closing, and side-work duties as assigned.
Food Service Responsibilities
- Take food orders and communicate special requests or dietary restrictions to the kitchen.
- Deliver food and beverages to guests in a timely and professional manner.
- Ensure orders are accurate and presented according to hotel standards.
- Clear tables, reset dining areas, and maintain cleanliness throughout the shift.
- Coordinate with kitchen staff to ensure timely food preparation and delivery.
Cash Handling and Administrative Responsibilities
- Accurately process guest checks, payments, and credit card transactions.
- Handle cash and maintain accountability for assigned cash banks.
- Follow hotel procedures for opening and closing checks.
- Ensure all transactions are properly recorded in the POS system.
- Follow established procedures for tips and gratuities.
Cleanliness and Safety
- Maintain a clean, organized, and sanitary bar and dining area.
- Follow all food safety, sanitation, and alcohol service regulations.
- Ensure equipment and supplies are properly maintained.
- Report maintenance issues, safety concerns, or potential hazards to management.
- Comply with all hotel policies, procedures, and service standards.
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Qualifications and Requirements
- Previous bartending, serving, or food and beverage experience preferred.
- Knowledge of cocktails, beer, wine, and standard beverage preparation.
- Excellent customer service and communication skills.
- Ability to multitask and work in a fast-paced environment.
- Basic math and cash-handling skills.
- Ability to operate a POS system.
- Must be at least 18 years of age, or meet applicable legal age requirements for alcohol service.
- Current TABC certification required.
- Food Handler certification required, as applicable.
- Must be able to work flexible schedules, including evenings, weekends, and holidays.
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Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 25–50 pounds as needed.
- Ability to bend, reach, stoop, and perform repetitive movements.
- Ability to work in a busy restaurant and bar environment.
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Performance Expectations
- Consistently deliver exceptional guest service.
- Maintain professionalism and a positive attitude.
- Demonstrate teamwork and effective communication with Food & Beverage and hotel departments.
- Follow all hotel service standards and operating procedures.
- Maintain accuracy in order taking, beverage preparation, and payment processing.
- Support the overall success and profitability of the Food & Beverage department.
Requirements
- TABC certification and responsible alcohol service.
- Knowledge of cocktails, wine, and beer.
- Ability to serve restaurant guests and hotel bar guests.
- POS accuracy and cash accountability.
- Flexibility to work breakfast, lunch, dinner, and special events.