Campus Technology Coordinator @ Centra College, Full time, Days

The Campus Technology Coordinator serves as the primary on-site IT partner for Centra College, providing responsive support and advocacy for students, faculty, and leadership. The role combines front-line technology support, student information system expertise, operational engagement, and coordination of health system IT resources aligned with the academic calendar. As a trusted advisor, the coordinator strengthens the partnership between Information Technology and the College, accelerates technology adoption, supports academic and operational workflows, and drives the timely resolution of business-impacting technology issues. Success is measured by service quality, stakeholder satisfaction, operational continuity, and customer advocacy rather than deep break/fix technical expertise.

Required Qualifications:

- Bachelor’s degree and two (2) years in a higher education service desk, student services, registrar operations, or academic support role with a technology component.
- Proven experience supporting student and faculty populations, with a focus on service quality and first-contact resolution.
- Demonstrated stakeholder or relationship management experience, including partnering with systems analysts or technical teams on application changes.
- Advanced proficiency with student information system concepts and workflows.
- Advanced proficiency in logging, triaging, and coordinating requests and escalations within an industry standard ITSM platform.
- Preferred Qualifications:
- Four (4) years of progressively responsible experience in higher education technology support or academic services focused roles.
- PeopleCert ITIL 4 Foundation, HDI Support Center Analyst (HDI-SCA), or equivalent service management focused certification.
- BRM Institute Business Relationship Management Professional (BRMP) or equivalent relationship management focused certification.
- CompTIA A+, Microsoft 365 Certified: Fundamentals, or equivalent technical support certification.
- Two (2) years of progressively responsible experience in student information system support focused roles.
- Practical experience with computer-based testing platforms and learning management systems.
- Experience in a healthcare or academic medical center environment.