Expert Lead – Universal Banking Location team

Expert Lead – Universal Banking Location Team

About the position:

Within our Super Circle Operational Controls, teams of experts are responsible for ensuring ING is in control of our products, services, and day-to-day operations.

ING Hubs Slovakia is strengthening its role as a First Line of Defence expertise center for Non-Financial Risk (NFR). Location teams provide Business Partner and execution support to Universal Banking locations .

We are looking for an Expert Lead to lead the Universal Banking Location Team and its NFR delivery across multiple locations.

You will lead standardized 1LoD delivery, act as a trusted Business Partner, and set and safeguard practical business risk and control standards for the team .

Your future responsibilities will be primarily:

Leadership and Direction

- Lead the Universal Banking Location Team delivering NFR services to multiple Universal Banking locations
- Ensure clear roles, ownership, and accountability within the team
- Translate functional strategy and business plans into clear team priorities, delivery objectives and actions for supported locations
- Maintain a medium-term delivery plan across locations, coordinating dependencies, capacity and changing risk priorities

Building Capability

- Develop the team’s expertise in NFR processes and frameworks
- Ensure the team acts as NFR facilitators and process experts for Universal Banking stakeholders
- Maintain a structured capability plan covering learning objectives, development actions and succession for critical expertise
- Coach the team and wider stakeholders on NFR execution and convert lessons learned into reusable guidance
- Support onboarding and scaling of new Universal Banking locations into the Hub model

Stakeholder Management (Internal)

- Act as key contact point for Universal Banking stakeholders
- Advise on applying policies and standards to complex location cases and resolve disputed interpretations

Performance Management

- Ensure consistent and high-quality delivery of services across locations
- Set objectives for direct reports and review progress through regular performance conversations
- Hold individuals accountable, address performance gaps and report material team risks to leadership

Project management, Team coordination and Prioritization

- Manage prioritization in a highly complex environment with multiple frameworks and requirements
- Ensure adherence to, maintenance, and continuous improvement of standardized Bt8 processes across Universal Banking locations
- Use demand, risk and control data to define the annual roadmap, resource needs and delivery commitments
- Plan and monitor team budget and capacity, addressing material variances without compromising control outcomes
- Assess location needs, agree service scope and communicate material changes and impacts

As an Expert Lead, you are also an Expert in the field and responsible for:

- Supporting the delivery of the NFR processes , primarily: Risk Identification and Assessment
- Risk & Control Monitoring
- Issue and Event Management
- NFR planning and progress tracking

- Act as senior authority for business risk and control within the service scope, guiding complex cases and escalating policy decisions
- Ensure proper translation of regulatory and framework requirements into practical execution
- Maintain practical procedures, templates and quality checks and ensure consistent use across locations
- Evaluate non-standard solutions and recommend specific improvements to policies, processes and working practices

Key competencies you have as a leader are amongst others:

- Strong stakeholder management and communication skills
- Coaching and mentoring mindset
- Results-driven with strong ownership and accountability

Expectations on your background are:

- At least 5 years in internal control, operational risk, NFR, compliance, KYC or audit, including ownership of complex decisions and improvement of standards or procedures
- At least 3 years of people leadership, including objective setting, development, performance management and leading specialists in a matrix environment

- Strong understanding of risk and control frameworks (e.g. RCSA, issue management, control monitoring)
- University education
- Language skills: English – Advanced (C1)

Wage (gross) 4,293 EUR/month

* By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be discussed and negotiated during the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits:

Friendly working environment

- You build your own working day - flexible working hours and work from home
- Daily working time: 7hrs 45min instead of standard 8hrs
- Daily refreshments - coffee, fruits, drinks
- Fully equipped gym accessible 24 hours / 7 days per week
- Game room with unlimited access
- Modern designed coffee corner and terrace with the grill spot

WellbeING

- Sick leave compensation: up to 80% of the monthly salary
- Life insurance contribution: up to 22,14 EUR/per month
- 3rd pillar contribution: up to 3% from your monthly salary
- 24/7 external mental health support
- Learning opportunities: internal and external learning programs
- Regular teambuildings, social events and communities

YOU/family/friends time

- Extra 3 PERSONAL days per year
- Extra vacation days: up to 10 extra days/per year
- We welcome your ING-positive friends: referrals starting from 1000 EUR
- 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
- Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

- Yearly bonus based on your performance and company’s results
- Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
- Home office contribution: 20 EUR/per month
- Discounts from our and your favorite stores: up to 30%
- Warm welcome package for your fresh start
- Pet friendly office