About this role
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters.
How You Will Contribute
- Act as the highest-level implementation portfolio resource for complex or high-risk opportunities, service design decisions and business challenges.
- Create measurable stakeholder value by converting evolving customer deployment needs into repeatable, profitable and differentiated services.
- Provide expert guidance for services across Ciena’s product family, including optical, routing and switching, software, Navigator/MCP and multi-domain implementation environments.
Key Responsibilities
- Own the relevant services portfolio strategy, roadmap, lifecycle and commercial performance, including revenue, margin, adoption and customer outcomes.
- Build detailed P&Ls for complex service opportunities, integrating scope, resource assumptions, direct and indirect costs, pricing, risk, revenue recognition considerations and expected margin.
- Maintain an ongoing understanding of the portfolio-level P&L and its relevant financial KPIs; track performance, identify trends and variances, and provide analysis or reporting as needed.
- Connect opportunity-level financial decisions to the broader business outlook, including the effect on portfolio revenue, margin, mix, investment priorities and long-term profitability.
- Translate customer, regional, delivery, product and market signals into prioritized portfolio requirements and investment recommendations.
- Lead or govern New Service Introduction activities, including business case, scope, pricing, costing, readiness, enablement, launch and post-launch review.
- Partner across Sales, Service Sales, Services Delivery, Quoting, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain, Partner Management and regional leadership.
- Support complex opportunities and RFx responses with clear positioning, defensible scope, commercial rationale and delivery alignment.
- Develop portfolio KPIs and use data, competitive intelligence and customer feedback to recommend corrective actions and growth priorities.
- Define repeatable deployment and migration patterns, estimating approaches, work packages, automation opportunities and commercial constructs that can scale globally.
- Lead the resolution of ambiguous cross-portfolio issues spanning scope, effort, acceptance, customer dependencies, delivery risk and margin.
- Guide P3 and P4 PLMs through mentoring, technical and commercial coaching, and structured reviews of major initiatives.
- Represent Implementation Services in strategic customer engagements and executive-level reviews when specialized portfolio authority is required.
Measures of Success
- Growth and margin performance of the Implementation Services portfolio.
- Accuracy, quality and business usefulness of complex opportunity P&Ls and ongoing portfolio financial analysis.
- Improved consistency, reuse and speed of complex implementation offers and commercial models.
- Successful launch and adoption of new implementation capabilities.
- Reduction in avoidable scope, pricing and deliverability issues on strategic opportunities.
The Must Haves
- Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience.
- Typically 10+ years of relevant telecommunications, professional services, product management or service portfolio experience.
- Demonstrated expertise in implementation, deployment and migration services, including commercial and delivery considerations.
- Track record of leading major, complex, cross-functional initiatives with limited direction.
- Strong financial acumen, including P&L, pricing, costing, margin and investment analysis.
- Demonstrated ability to build opportunity-level P&Ls and interpret the full portfolio P&L, moving comfortably between detailed deal economics and the broader business picture.
- Executive-level written, presentation, facilitation and customer-engagement skills.
Assets
- Experience with Ciena optical, routing and switching, software and Navigator/MCP portfolios.
- Experience with automation, telemetry, AI-assisted operations or repeatable deployment tooling.
- Experience developing global rate cards, estimating models or partner-enabled delivery strategies.
Salary Range
The salary range for this position is:
Canada $147,000.00 - $234,800.00 cad.
USA: $176,500.00 - $281,900.00 usd.
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Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.