VAC Supervisor

FamilySearch is working to discover and preserve the genealogy of people in rural villages of Africa which would otherwise permanently be lost. The VAC Supervisor will be responsible for managing the schedule of all oral genealogy interview auditors, training auditors, following and improving audit processes, effective contractor communication, and maintaining a high degree of audit quality. This position will ensure all collected oral genealogy data, audio and photographs collected and submitted to FamilySearch meet quality standards and that audits are completed in a timely manner. Supervisors provide technical and administrative direction and oversee the day-to-day operations of a group of employees. Responsible for the training and development of subordinate staff, estimating work level needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational polices. Generally, the subordinate group performs a single task or multiple, but closely related tasks. Resolves most questions and problems and refers the most complex issues to higher levels.

Required:

- 6 years of any combination of related experience or progress towards or completion of a university (post secondary) degree or an industry-recognized certification. Former work-related leadership experience.
- Strong verbal and written communication skills are essential for effectively presenting to senior leadership.
- Candidates must demonstrate a proven ability to engage with senior leaders, manage complex situations with composure and empathy, analyze challenging issues, and foster rapport and trust with functional area leaders.

Preferred:

- Bachelor's degree in business, communications, technology, human resource management, or related disciplines.
- Advanced degree in related disciplines.
- Experience within a customer service or contact center environment.
- Familiarity with the temporal and ecclesiastical communication and operational structures of the Church organization.