About this role
Just 4 Kids, a specialized pediatric urgent care is seeking a Medical Receptionist to provide a remarkable patient experience. The receptionist occupies the front desk in the clinic, assists patients in need, oversees the lobby area and maintains Just 4 Kids' authenticity to ensure that the patient experience is like no other.
- Provide exceptional guardian and patient encounters.
- Determine the priority of patients’ needs based on the severity of their symptoms.
- Obtain necessary insurance information to add/update patient account(s) in EHR.
- Keep patients informed of their account information and status.
- Answer telephone calls, record and deliver messages for other staff members.
- Perform various clerical duties such as copying/scanning forms, reports, patient info, etc.
- Collect payments, insurance co-pays, medicine charges, etc.
- Upon discharge, distribute patient records to proper departments or offices.
- Maintain a tidy, clean lobby and work area.
- Maintain confidentiality with all patient information (HIPAA).
- Ensure a superior patient experience, by embracing the Just 4 Kids mission and values, and treating all with compassion and respect.
Qualifications
- Preferred MA/CNA certification.
- High school diploma is required.
- Preferred previous clinical experience.
- Knowledge of the data processing equipment, personal computer, and other standard machines common to the business office.
- Ability to train new and current staff members.