About this role
Key Responsibilities:
- Deliver exceptional customer service on every interaction
- Respond to customer inquiries via phone and electronic channels
- Resolve issues quickly and accurately or escalate as per established protocols
- Handle and resolve customer complaints with professionalism
- Manage customer cancellation requests and proactively identify opportunities to retain business
- Build rapport with customers, uncover root causes of dissatisfaction, and present solutions that support customer retention
- Meet or exceed performance metrics (KPIs)
- Demonstrate strong listening skills and remain calm under pressure
- Support and mentor other members of the Customer Care team when needed
Qualifications & Skills:
- Minimum 1+ years of customer service experience in a fast-paced environment
- Proven ability to communicate effectively to promote resolution
- Previous experience in customer retention, account management or objection handling is an asset
- Enthusiastic and entrepreneurial mindset
- Strong multitasking and adaptability skills
- Excellent verbal and written communication
- Highly organized with effective time management
- Strong problem-solving ability
- Proficient with general computer systems and MS Office Suite
- Ability to work independently and collaboratively within a team
- Resilient, confident, and comfortable managing difficult conversations
Additional Information:
- Applicants must be legally authorized to work permanently in the country of posting
- Final candidate must successfully complete a criminal background check and reference check
Why Join Us:
- Join a fast-growing, innovative company with a trusted reputation and a loyal, expanding customer base.
- Collaborate with a supportive leadership team and passionate cross-functional partners committed to your success.
- Enjoy a competitive compensation package that includes:
- Base salary
- Comprehensive benefits
- RRSP match to support your long-term financial goals
- Thrive in a hybrid work environment that promotes flexibility and work-life balance.