Engagement Coordinator Trainee

We are seeking a highly organized and customer-focused Engagement Coordinator Trainee to support patient engagement and scheduling activities for one of our clients. This role provides hands-on training and development in patient communications, appointment coordination, and customer service within a fast-paced healthcare environment. The ideal candidate is professional, detail-oriented, eager to learn, and committed to delivering an excellent patient experience.

Location: Asunción, Paraguay (On-site, Edificio Aymac 2, Roque Centurión Miranda 1635)

Schedule: Monday to Friday, 8:00 AM to 5:00 PM U.S. Central Time (CT).

- November to March: 11:00 AM to 8:00 PM Paraguay Time

- March to November: 10:00 AM to 7:00 PM Paraguay Time

Working hours in Paraguay shift by one hour based on the U.S. daylight saving schedule.

Key Responsibilities

- Serve as the primary point of contact for patients via phone, email, messages, and other communication channels.

- Schedule, reschedule, cancel, and confirm patient appointments accurately and efficiently.

- Manage high-volume inbound and outbound communications with professionalism and empathy.

- Provide appointment, service, and follow-up information to patients.

- Ensure HIPAA compliance in all communications.

- Maintain accurate patient records and update scheduling systems.

- Follow established workflows and procedures to support a seamless patient experience.

- Coordinate with healthcare providers and internal teams to optimize scheduling.

- Resolve scheduling-related inquiries and issues promptly.

- Document patient interactions and support engagement initiatives.

Preferred Qualifications

- Experience in customer service, scheduling, patient coordination, call center, or related roles.

- Previous experience supporting U.S. companies preferred.

- Excellent written and verbal English communication skills (required).

- Experience handling phone-based interactions professionally.

- Strong organizational, time management, teamwork, and multitasking skills.

- Experience with scheduling software, CRM systems, or similar tools.

- Strong problem-solving and customer-service mindset.

- Healthcare, medical office, or patient services experience is a plus.

- High school diploma required; Associate's or Bachelor's degree preferred.

- Clinical or medical experience is a plus.

What We Offer

- Competitive compensation paid in USD.

- 20 days of PTO per year.

- Professional growth and career development opportunities.

- Company-provided equipment.

- Collaborative, multicultural work environment.

- Opportunity to contribute to meaningful projects with a supportive team.

Pre-Employment Verification

As part of our standard onboarding process, candidates who successfully complete the interview process and accept an employment offer will be required to complete an employment verification check, and background check. This process will confirm job titles and dates of employment with two previous employers and is a standard requirement for all new employees joining the company.