About this role
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
TELEPHONE & PAGE OPERATOR
Job Description:
JOB SUMMARY:
Beth Israel Lahey Health and New England Baptist Hospital are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values which can be reviewed here Our Values .
Operates the hospital’s main switchboard, computerized radio paging system, and physician’s answering service.
ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):
- Answers all incoming lines on switchboard console and connects to appropriate extension or trunk line. Uses proper terminology and informs caller on wait-time.
- Responds to all emergency situations and follow procedures as posted
- Pages physicians and staff as requested through computerized paging system. Requires knowledge of names, extension numbers, ID numbers and terminology which pertain to specific shifts.
- Screens calls according to individual office instructions in order to determine emergencies and other situations which require immediate action or notification of physician. Types all messages into the system using appropriate ID numbers and appropriate information. Responsible for following up on emergency messages.
QUALIFICATIONS:
- High School graduate or equivalent
MINIMUM EXPERIENCE:
- 0-1 year of experience
OTHER REQUIREMENTS:
- Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
Pay Range:
$17.00 - $22.88
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.