About this role
REPORTS TO: Operations Support Manager
FLSA CLASSIFICATION: Non-Exempt
JOB TYPE: Full-time
JOB SUMMARY:
This position is responsible for working closely with operations support and branches performing various operations support tasks including account maintenance and cross training to cover other areas as needed.
ESSENTIAL FUNCTIONS:
- Provide quality service to customers and coworkers.
- Perform daily maintenance on CIF records and deposit accounts.
- Review daily maintenance performed.
- Backup to exception item processing (NSF/Unposted items).
- Backup to return item processing.
- Participate in available training to strengthen job knowledge.
- Perform additional duties as assigned by supervisor relating to the department and its functions.
- Serve as a representative of the bank at various community events.
SKILLS/ABILITIES REQUIREMENTS:
- Excellent customer service with active listening skills
- Trustworthiness and the ability to act with integrity
- Strong oral and written communication skills
- Excellent computer skills
- Detailed and service oriented with ability to multi-task
- Knowledge of office equipment such as telephone systems, printers, etc.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent required.
- Customer service experience required.
- Prior teller and/or deposit accounts experience preferred.
PHYSICAL REQUIREMENTS:
- Must be able to sit for extended periods of time, bend, twist, view and use a computer, and telephone with an earpiece or headset.
- Must be able to lift up to 15 lbs. at times.
AAP/EEO STATEMENT:
Our company is an equal opportunity employer. All qualified applicant will receive consideration without regard to race, religion, color, national origin, sex, age, disability, status as protected veteran, or any other characteristic protected by applicable federal, state or local law.