About this role
Work Term: January - April 2027
The Intern - Commercial Lending AI Engineer supports the design, development, testing, and support of RESTful APIs, ETL integrations, Power Platform–based solutions, and emerging AI‑enabled capabilities within the Commercial Lending Technology team. This includes supporting AI integrations, large language model (LLM)–powered workflows, intelligent agents, and automated business processes. The role contributes to the delivery of secure, scalable, and reusable interoperability and microservice solutions that support the bank’s digital payment capabilities.
The Core Responsibilities of the Job
- Work alongside Product Managers, Engineering, Design and the broader digital team to identify, prioritize and deliver improvements to product features and customer journeys
- Gather and synthesize customer insights from feedback, app reviews, support contacts and user research to uncover pain points and opportunities
- Conduct competitor and market analysis to benchmark our customer experience and identify opportunities to differentiate
- Help define problem statements, user stories and success metrics (e.g., adoption, conversion, customer satisfaction) for new features
- Analyze product metrics, funnels and experiment (A/B test) results to generate insights and recommend next steps
- Own recurring reporting on product performance and customer experience KPIs, sharing clear daily, weekly and monthly updates with the broader team
- Support product launches and post-launch reviews, measuring customer impact and capturing learnings
- Partner with customer-facing teams (e.g., Customer Service) to ensure a seamless, consistent experience across channels
- Participate fully as a member of the team, contribute to a culture of customer focus, quality, innovation and teamwork, and manage own workload to meet deadlines
Let's Talk About You!
- Bachelor's or Master's Degree in progress, in finance, business administration, commerce, economics, data analysis, marketing, engineering, product management or any other relevant field
- Ability and desire to work collaboratively across functions to deliver successful outcomes;
- Customer-obsessed, with genuine curiosity about how people manage their money and what makes a great digital experience;
- Analytical and data-oriented; comfortable using data (e.g., Excel, SQL or similar) to generate reports and actionable insights;
- Highly organized and detail-oriented, with a passion for optimizing products efficiently and effectively;
- Comfortable with design, UX and technical terminology; familiarity with agile ways of working is an asset;
- Excellent oral and written communication skills with the ability to respond in a clear, concise, and professional manner
- Ability to handle multiple competing priorities in a fast-paced environment
- Self-starter with an inquisitive, test-and-learn mindset
- A strong interest in digital banking, fintech and the evolving Canadian financial services landscape
How to Submit Your Application
- In ONE document, please submit your transcript and resume. Failure to do so will result in your application not being considered.
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com and eqbank.ca.