EMR Support Specialist

Position Summary

The EMR Support Specialist supports the configuration, maintenance, optimization, and day-to-day operation of the organizations Electronic Medical Record (EMR) and Practice Management systems. This role works closely with clinical, administrative, and IT stakeholders to ensure efficient workflows, accurate data capture, and reliable system performance across a multi-site outpatient urology practice.

The EMR Support Specialist is a hands-on technical and functional role responsible for executing system changes, supporting users, assisting with training, and participating in EMR upgrades and compliance initiatives under the direction of IT leadership.

Essential Duties and Responsibilities

EMR Configuration & Support

- Configure and maintain EMR and Practice Management system components (Veradigm ProEHR and Allscripts PM) to support clinical and operational workflows.

- Assist with workflow enhancements, system updates, and configuration changes as directed.

- Troubleshoot EMR-related issues and provide end-user support for providers and staff.

- Document system configurations, workflow changes, and support procedures.

User Support & Training

- Provide day-to-day EMR support for approximately 40 providers and 300 staff.

- Assist with onboarding and training of new providers and staff.

- Deliver training sessions or one-on-one support using established training materials.

- Reinforce best practices and standardized workflows across departments.

Access, Security & Compliance

- Assist with managing EMR access, security roles, and permissions in accordance with job responsibilities.

- Support HIPAA, CMS, and state/federal reporting compliance through accurate system configuration and usage.

- Participate in audits, access reviews, and compliance-related initiatives.

- Help ensure data accuracy, integrity, and consistency within the EMR.

Upgrades & System Changes

- Participate in EMR upgrades, patches, and vendor releases.

- Assist with testing, validation, and issue resolution related to system changes.

- Support communication and post-upgrade troubleshooting for providers and staff.

Collaboration & Escalation

- Work closely with the IT Manager and EMR Supervisor to address system needs and priorities.

- Collaborate with clinical and operational stakeholders to understand workflow challenges.

- Escalate complex or high-impact issues appropriately.

Position Scope & Authority

- No budget responsibility.

- Implements EMR changes under direction and established governance.

- Functions as a key technical and functional contributor to EMR operations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move more than 45 pounds.

Qualifications

Required Qualifications

- Bachelors degree required.

- Experience working with EMR systems in a healthcare setting (clinical, operational, or IT).

- Strong analytical, problem-solving, and documentation skills.

- Ability to communicate effectively with both technical and non-technical users.

- Working knowledge of healthcare workflows and regulatory requirements.

Preferred Qualifications

- Bachelors degree in Health Informatics, Information Systems, Healthcare Administration, or a related field preferred .

- Experience with Veradigm ProEHR and/or Allscripts Practice Management.

- Experience in an outpatient or specialty practice environment.

- Experience supporting EMR configuration, reporting, or workflow optimization.

- Formal EMR training or certification.