Client Advisor - Scottsdale

Client Advisor - Scottsdale

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

ROLE

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Client Advisor career opportunity available at our Scottsdale boutique. T The Client Advisor is responsible for delivering exceptional client experience while achieving individual and store sales goals. This role requires a strong understanding of luxury retail, a passion for fashion, and the ability to build lasting client relationships. The Client Advisor also supports the team in maintaining operational excellence and upholding the brand’s image and standards .

MISSION

Responsibilities (including, but not limited to) :

- Provide impeccable service to our clients and be a true ambassador of the brand ensuring that every client is treated according to the Dolce & Gabbana expectations.

- Tailor the client experience in order to exceed their expectations while supporting the team by providing, mentoring and ensuring smooth running of the sales ceremony on the shop floor

- Demonstrate excellent knowledge of the products as well as of the Dolce & Gabbana history and heritage and serving as a role model by prioritizing client’s interest and consistently achieving monthly sales targets.

- Proactively using clientele tools and make the most of their time ensuring the achievement of individual and store goals, enhancing and developing the business.

- Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current customer and identify potential clients.

- Ensure the achievement of the sales goals, enhancing and developing the business

- Sourcing new clients using the CRM tools

- Maintaining and building productive long-term relationships with DG loyal clients

- Oversee the organization's sales policies, objectives and initiatives

- Assist in merchandising and maintenance of the shop floor

PROFILE

- Previous experience delivering high-quality, client-focused service, ideally within fashion and accessory retail, customer service, or luxury hospitality

- Consistently delivers strong sales results and sets a high standard through elevated client engagement on the sales floor

- Demonstrates personal taste and passion for the fashion culture, with the ability to create personalized looks

- Demonstrates a natural business mindset and an entrepreneurial spirit

- Open-minded, with an appreciation for a Maison that values audacity, authenticity, and creativity

- Strong team-centric attitude and commitment to achieving common goals

- At ease with using digital tools and applications; learn fast with new technologies

- Motivation to work in a fast-paced environment, able to multitask & prioritize

- Proactive, enthusiastic, and solution-oriented

- Excellent written, oral, and listening skills, in English and local language

- Embrace change and see it as an opportunity to grow and develop

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship, and responsibility. Together, we continue to shape timeless fashion while advancing the Brand’s vision of sustainable luxury.

LOCATION: USA – SCOTTSDALE – AZ