Club Guest Services Coordinator at Origins (Part-Time)

Job Summary

The role of Club Guest Services Coordinator is responsible for assisting members and their guests with checking in and out at the gate, welcoming guests, giving a fond farewell, assisting with vehicles, providing directions, and offering any other guest-related assistance. This position is expected to uphold excellent customer service while providing genuine southern hospitality to the members and their guests.

Primary Responsibilities & Essential Functions

- Check guests/members in at the gate

- Communicate parking procedures to guests/visitors

- Effectively Park and retrieve guests cars

- Process purchases at the Mercantile and answer member questions

- Answer phones inquiries

- Communicate with guests and members via email

- Assist with general administration duties

- Maintain consistent presence at workstation

- Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager

- Run relevant reports as needed

- Complete printing, copying, and faxing as needed

- When so directed, participate in club activities, events, and functions

- All other duties as assigned

Qualifications

Education and Experience

- Sufficient education and literacy are needed to identify and read product labels and to communicate with guests about job-related needs.

- Ability to read, write, speak, understand, and communicate in basic English preferred

- Prior in-person customer service skills preferred

- Must have at least 1 year of relevant experience and/or training

Knowledge, Skills, Abilities

- Detailed-oriented and thorough

- Ability to remain discreet and respect the privacy of guests

- Ability to perform consistent work to the highest of standards

- Ability to interact with guests in a pleasant, friendly way

- Ability to work independently on assigned tasks as well as to accept directions on given assignments

- Knowledge of Microsoft Office operations

- Basic knowledge of the surrounding areas

- Excellent written and verbal communication skills

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.