E2E Warranty Analyst

In this position ...

Leads management of prioritized cases (warranty, IQS, etc.) per the Single Agenda for Quality (SAQ) in partnership with Vehicle Function Groups (VFGs) and Functional Quality Managers, driving delivery of the throughput standard established for the performance cycle (e.g., 120 days from detection of first loaded claim to implementation of permanent corrective action in 2026CY). Collaborates with functions to achieve prioritization targets for Time to Detect, Time to Contain, and Time to Resolve, identifying enablers to mitigate or driving escalation into appropriate forums when target breaches are imminent or have occurred.

Sources of problem-solving signals will come from multiple sources – warranty, 14D investigations, JD Power IQS, etc. Regardless of signal source, the issue is assigned an SAQ priority and sent through the problem-solving process accordingly. As such, regardless of signal type, the E2E Warranty Analyst will drive a consistent approach and appropriate urgency in driving problem-solving.

You'll have ...

- Bachelors Degree in Engineering, Sciences, or academic equivalent, in a closely related technical discipline or equivalent combination of relevant education and experience.
- Working knowledge of Ford's quality tools and process (or equivalent) – on the job experience with interpreting quality data sources, interpreting and applying data analytics
- Working knowledge of Problem-Solving Methodology (e.g., Global 8D, PDCA)
- Green Belt certification required,
- Demonstration of strong collaboration capabilities, with abilities to pull together teams to work towards a common outcome in spite differing perspectives of the problem at hand.

Even better, you may have...

- Master's Degree preferred
- Black Belt certified preferred

This position is a salary grade 6 and ranges from $72,480-121,440.

This position is a salary grade 7 and ranges from $84,480-141,360.

This position is a salary grade 8 and ranges from $96,720-162,120.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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