About this role
Job Information
Approved Date:
6/12/2025 7:43:25 AM
Date Last Edited:
6/30/2026 1:44:05 PM
HR Job Information
Job Description Name:
10831A Wheelchair Van Driver
Title/Job Profile:
Wheelchair Van Driver
Job Family:
Patient & Guest Services
Sub-Function:
Patient & Guest Services
Mission Statement
To advance the health and wellbeing of our community with a compassionate and caring spirit.
Job Summary
This position is primarily responsible for transport of Deaconess Patients as dispatched by the Centralized Patient Throughput team, Case Management and/or the Support Services Manager. Other duties may tasks as assigned by the Support Services Manager in compliance with all regulatory standards as applicable to their job duties with the focus on the hospital's mission and demonstrating the hospital's values. This list is not intended to be a comprehensive list of all duties performed by the persons in this position.
Essential Functions
Performs transport of patients to and from hospital to assigned destination.
Performs transport of patients within the confines of the hospital.
Operates vehicle and patient lift safely and efficiently.
Adheres to hospital dress code.
Understands and follows all safety rules and regulations on and off the road.
Projects a positive, professional attitude through both verbal and non-verbal communication and interactions.
Reports any observed changes in passenger's appearance or behavior to Case Management during or at the delivery of client.
May be assigned other duties when not functioning as a Patient Shuttle Technician.
Assists in maintaining accurate patient-related information within the software system.
Demonstrates good body mechanics in all tasks performed.
Participates in cross training, orientation of new staff, competency assessment and ongoing training of new staff.
Attends staff meetings.
Maintains compliance with applicable regulatory and accreditation agencies standards.
Illustrating a desire to meet and exceed customer needs demonstrating an understanding of customers' needs.
Takes personal responsibility for customer satisfaction by establishing and maintaining constructive relationships with customers and promotes a spirit of customer service.
Works with others in a supportive environment to achieve goals, using teamwork to solve problems and make decisions, involves appropriate people in resolving problems, follows through on assigned work in a timely and accurate manner, supports team decisions, demonstrates appropriate behavior consistently, delegates or accepts authority appropriately.
Demonstrates continuous learning and improvement.
Prepares and processes all paperwork outlined in the department's policies, assist in maintaining accurate inventory, delivery, maintenance and appropriate patient-related information within the software system.
Ensures shuttle vehicle pristine, interior and exterior, and maintains clean orderly, well-stocked delivery vehicle.
Delivers vehicle for automotive repair as scheduled or routine maintenance.
Performs Environmental Services tasks as assigned.
Participates in cross-training, orientation of new staff, competency assessment and ongoing training of new staff.
Actively participates in staff meetings and Quality Improvement activities.
Ability to communicate clearly.
Must comply with HIPPA policies relating to patient confidentiality.
Education
Education Level
Education Details
Required/
Preferred
High School Diploma or General Education Degree (GED)
Required
Work Experience
Experience
Experience Details
Required/
Preferred
Previous driving experience operating commercial truck and/or van
Preferred
Experience in home medical equipment
Preferred
Knowledge, Skills, and Abilities
KSAs
Computer literacy necessary.
Ability to read and comprehend simple instructions, short correspondence, memos, forms, and policies and procedures.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems, involving several concrete variables in standardized situations.
Ability to learn and use hospital computer system as deemed necessary to successfully fulfill the essential functions of the job
Must demonstrate good judgment skills to prioritize assignments and duties.
Communication and interpersonal relationship skills required to work with team members.
Must have analytical ability to evaluate problems out in the field and come to independent, appropriate conclusions.
Must use independent judgment and discretion in dealing with patients, families and care providers.
Must demonstrate the ability to handle several simultaneous assignments, outline appropriate time schedules and directions and prioritize work schedule to complete assignments within scheduled time frame.
Ability to be contacted by cellular phone.
Licenses and/or Certifications
Licenses/Certification Details
Required/
Preferred
Current Valid drivers license.
Required
Must be able to demonstrate a clean driving record documented on a Motor Vehicle Report.
Required
Telecommuting
Remote Work Capable
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Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
(Source: D.O.T. Dictionary of Occupational Titles (www.occupationalinfo.org), 1993.)
Label
Short Description
Full Description
☒
Heavy
Heavy physical requirements
Heavy Work - Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Medium Work.
Drives for the company on a Routine Basis to perform job duties
Drives personal vehicle for company business 25% or more of the time to perform essential functions of the job
No
Operates company vehicles as essential function of the job
Yes
Valid Drivers License Required
Yes
Valid Commercial Drivers License (CDL) Required
No
Disclaimer
The duties, responsibilities, and qualifications listed above are intended to describe the general nature and level of work being performed by individuals assigned to this job. This is not intended to be an all-inclusive list of duties, responsibilities, and qualifications. The company reserves the right to modify, add, or remove duties and responsibilities at its discretion. This job description does not constitute an employment contract and the employer retains the right to terminate employment at will, with or without cause, at any time. The company is an equal opportunity employer and prohibits discrimination based on race, color, gender, age, disability, religion, or any other legally protected characteristic.
Compliance and Regulatory
All employees are required to comply with all laws, regulatory guidelines, and health care policies. This includes, but is not limited to: federal, state and local laws, applicable State Departments of Health, Accreditation Commission for Health Care (ACHC), The Joint Commission, Health Insurance Portability and Accountability Act (HIPAA), and Deaconess Policies and Procedures. All employees are required to be compliant with hand hygiene guidelines as well as adhere to safe practices, identifies and reports unsafe practices.
Mental and Emotional
There are mental and emotional requirements of all positions working in a health care setting due to the nature of the services provided. The requirements include: handling multiple priorities, making decisions under pressure, working in close proximity to others and/or in a distracted environment, managing anger/fear/hostility, managing stress appropriately, working with others effectively, and working alone effectively.
Section 1557 of the Affordable Care Act
The Office for Civil Rights (OCR) enforces Section 1557 of the Affordable Care Act (Section 1557), which prohibits discrimination on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), in covered health programs or activities. 42 U.S.C. 18116.
Leadership Type:
Individual Contributor
Communication
Effectively exchanges information in a clear, respectful, and timely manner to support patient care, collaboration, and organizational success.
Engagement
Demonstrates commitment to the mission, values, and people by fostering connection, collaboration, and a positive environment.
Accountability
Takes responsibility for actions, decisions, and outcomes, ensuring commitments are met and standards are upheld.
Learning Agility
Openness to learning new things, adapting to change, and applying lessons learned to improve overall performance.
Innovation
Recognizes opportunities for improvement and contributes to creative, effective solutions that enhance care, processes, and outcomes.
Commitment To Safety & Risk Mitigation - Individual Contributor
Responsible to participate in the mitigation of risks and hazards identified in department.