About this role
⭐ "Love Helping People? Join Our Reno Team as a Part-Time Account Services Representative and Earn $21 - 25/Hour!" ⭐
Job Summary:
Provide sales, administrative, and account service support through taking and tracking orders, providing logistical support, and the resolution of account issues and grievances.
Responsibilities:
- Originate inside sales; take orders via phone, fax or e-mail and input orders into system.
- Follow orders from time of placement to time of invoice, processing all paperwork; communicate with other departments about issues related to orders.
- Confirm orders to account purchasers; analyze logistical options and make decisions based on costs and time frames and notify logistics company of decisions and track shipments.
- Input new accounts in the system and maintain accounts codebook; enter sample requests for accounts when needed.
- Communicate with and assist salesperson with requests, issues, credits, product return authorizations, and assist with handling account grievances.
- Request updated pricing and send to accounts.
- Communicate regularly with customers, salesperson, and departments.
- Responsible for aged receivables and follow up on outstanding payments/past due invoices.
- Maintain min/max levels of product per customer request and update min/max level excel sheets as needed.
- Provide inventory to customers upon request.
- Plan full truckloads to customers.
- Prepare monthly aged inventory reports for salesperson who monitors floor stocks.
- Answer phones, direct calls and take messages.
- Call for service on office machines as needed.
- Assist with administrative duties as needed.
- Communicate with customers, employees, and others to answer questions, disseminate, or explain information.
- Interact with all departments for the purpose of ensuring orders are being fulfilled timely/accurately.
- Act as the gatekeeper of orders for customers and follow from beginning to end.
- Other Duties as assigned.
Qualifications
- Bachelors degree preferred
- 3 years Account Services experience in a Manufacturing Industry required, Food Manufacturing preferred
- Demonstrated experience building positive customer relations
- 3 years general administrative experience required
- Logistics experience preferred
- Strong verbal and written communication skills required
- Knowledge of Microsoft Office Applications, advanced proficiency preferred
- Microsoft Excel experience required
- Must be able to multi-task and work independently with minimal supervision
- Ability to sit and work at a computer keyboard for extended periods of time
- Walking or standing for brief periods of time.
- Ability to lift up to 25 pounds occasionally
- Able to extend arms with hands over the head or at shoulder height
- Hold, grasp, or turn with the use of hands
- Touch, pickup, and pinch with the use of fingers
- Kneel, stoop or bend downwards and forward
- Express or exchange ideas by means of spoken word. Convey detailed instructions to others
- Able to hear, understand and distinguish speech and/or other sounds such as machinery alarms
- Near and far visual acuity required
- Work in an environment that is noisy, dusty and may contain spices with high heat intensity
- Withstand working in cold and hot temperatures for long periods of time
- Must be able to read and write English
- Able to work occasional overtime and weekends as needed