Hospitality Services Manager

STATEMENT: Park Place Seniors Living will have standardized position descriptions for all employees based on relevant standards, legislation, and Park Place policy.

PURPOSE: To provide standardized expectations and role responsibilities for the Hospitality Services Manager position.

DEPARTMENT: Hospitality Services

JOB TITLE: Hospitality Services Manager

REPORTS TO: Site Leader

JOB SUMMARY: The Hospitality Services Manager is responsible for the planning, preparation, delivery, storage and service of menu foods, while also overseeing housekeeping, laundry, and environmental services. The Manager recruits, trains, supervises and schedules team members, ensures compliance with legislative and Park Place standards, leads quality improvement initiatives, and promotes resident satisfaction, safety, and operational excellence.

TYPICAL DUTIES AND RESPONSIBILITIES
1. Oversee culinary, dining, housekeeping and laundry operations.
2. Develop menus, standardized recipes and monitor food quality and resident satisfaction.
3. Ensure compliance with food safety, sanitation, infection prevention and control standards.
4. Recruit, orient, schedule, mentor and evaluate department staff.
5. Maintain inventories and oversee purchasing of food, supplies and equipment.
6. Ensure applicable staffing levels and interdisciplinary collaboration.
7. Lead quality improvement, accreditation and performance measurement activities.
8. Participate in leadership, OHS and Resident Council committees.
9. Respond to resident, family and team concerns regarding hospitality services.
10. Promote a culture of safety and resident-centered care.
11. Perform other related duties as assigned.

HEALTH AND SAFETY RESPONSIBILITIES Comply with Occupational Health and Safety policies, report hazards and incidents, ensure safe work practices, and take every reasonable precaution to protect residents, staff and the public.

QUALIFICATIONS Diploma or Degree in Nutrition Management, Culinary Management, Hospitality Management, Environmental Services or related discipline. Minimum 3-5 years leadership experience in hospitality, seniors living, healthcare, housekeeping, laundry or food service operations. Red Seal preferred.

SKILLS AND ABILITIES Strong communication, leadership, organization, budgeting, conflict resolution, team collaboration and computer skills. Ability to operate related equipment and work effectively with interdisciplinary teams.

EQUIPMENT USED Computer, photocopier, facsimile, food service equipment, housekeeping and laundry equipment.

PHYSICAL DEMANDS Frequent walking, standing, bending, kneeling, reaching, lifting and inspection of operational areas throughout the community. HEALTH AND SAFETY RISKS - ENVIRONMENT Physical: strains, burns, cuts, slips, trips and falls. Environmental: dust, temperature variations and working alone situations. Chemical: cleaning agents and disinfectants. Biological: communicable illnesses. High Risk Elements: ergonomics, moving equipment and psychological stressors