About this role
Description
Locally owned since 1952, Burgermaster is a family-owned restaurant chain specializing in local, grass-fed beef burgers served drive-in style. Burgermaster feels like your neighborhood family-oriented diner, while serving food at speeds comparable with fast food restaurants! We are a growing fast casual restaurant group with a footprint across multiple locations. Our brand is known for its innovative approach to dining, commitment to quality, and a culture that champions growth, learning, and operational excellence. As we continue to expand, we are looking for a General Manager who shares our passion for the restaurant industry and is eager to grow with us.
Role and Responsibilities
- Assists in managing the hiring and training of restaurant staff.
- Works with Manager to organize and oversee the staff schedules, including managing callouts to ensure proper coverage.
- Works with Manager to estimate and manage food, beverage, and labor costs.
- Ensures customer satisfaction with all aspects of the restaurant and dining experience.
- Handles customer complaints, resolving issues in a diplomatic and courteous manner.
- Proactively manage employees by owning development, training, and ensuring a great place to work.
- Works with Manager to conduct performance evaluations that are timely and constructive.
- Works with Manager to handle discipline and termination of employees in accordance with restaurant policy.
- Oversees and conducts daily inspection of food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
- Works with Manager on inventory and purchases food and supplies.
- Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
- Proactively works with Executive Team to develop programs to drive revenue growth in the restaurants.
- Maintains sales records and tracks cash receipts.
- Prepares and submits reports and other documentation requested by Corporate Leadership.
- Performs other duties as assigned.
Required Knowledge, Skills, and Abilities
- Strong supervisory and leadership skills.
- Excellent interpersonal skills with a focus on customer service.
- Excellent time management skills.
- Excellent organizational skills and attention to detail.
- Familiarity with food handling, safety, and other restaurant guidelines.
- Proficient with Microsoft Office Suite or related software.
- Strong oral and written communication, Spanish language a plus.
Education and Experience
- High school diploma or equivalent required.
- Previous restaurant experience required; management experience preferred.
- Successful completion of corporate training program required.
Work Environment
- Ability to traverse all parts of the restaurant quickly.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 50 pounds at times.
- Time divided between desk work, working in restaurant, and meetings.
- Must be comfortable working long hours, including nights and weekends.
Benefits
- Health
- Dental
- Vision
- Life
- Vacation
- Sick Pay
- Paid meal while on shift
- 401(k)
$87,000 – $100,000 annually plus bonus
Salary Description
$87,000-$100,000 per year