About this role
Summary
Under direct supervision from assigned CNM Ingenuity Director or Manager, helps with facilitation for the class, either in person or via Zoom, to provide support to course instructors. Specifically performs the following:
- Zoom Manager tasks:
- Set up Zoom session with your CNM Zoom account (this requires an active CNM email account)
- Email sessions recorded link/password to participants
- Actively assist instructor
- Take/track attendance
- Monitor chat
- Set up break out rooms
- Share documents
- Assist instructor and participants with AV
- Input grades and attendance into Lumens
Qualifications
Essential knowledge and Skills
- Technologically savvy, in particular with Zoom
- Responsiveness
- Clear and effective written and verbal communication skills
- Exceptional customer service skills and professionalism
Minimums
- 2 years of industry experience
- OR Bachelor’s degree in education, ITS or related field (may count as four years of experience)
- OR current industry certification in IT or education field may be accepted in lieu of experience.
Preferences
- Experience with Zoom, either through meetings or conference systems
- Availability to assist with a course evenings or weekend hours as needed
Conditions of Employment
This position requires a Criminal Background Check.