About this role
Accountabilities:
- Design, configure, and implement complex, multistep, multichannel customer journeys using Adobe Journey Optimizer (AJO).
- Define journey entry conditions, event-driven triggers, decision logic, branching, timing, and exit criteria.
- Translate business requirements into scalable journey designs and actionable implementation plans.
- Collaborate with solution architects to ensure technical alignment and adherence to best practices.
- Configure event-driven journeys and integrate relevant customer data sources.
- Use Adobe Experience Platform (AEP) and Real-Time CDP to leverage customer profiles, audience segments, and real-time event data.
- Work with data engineering and operations teams to troubleshoot data flows and ensure reliable event processing.
- Develop and execute initial test scenarios to validate journey functionality.
- Take ownership of live production journeys, monitoring performance, reliability, and overall execution.
- Troubleshoot issues, implement enhancements, and continuously optimize existing journeys.
- Manage change requests, new triggers, and journey updates in response to evolving business requirements.
- Partner with Quality Engineering teams on testing, regression validation, and successful releases.
- Provide progress updates and communicate effectively with technical and business stakeholders.
- Offer technical guidance and mentorship to other Journey Consultants.
- Review journey designs and implementations to ensure consistency, quality, and alignment with standards.
- Share best practices, maintain documentation, and support knowledge transfer across teams.
Requirements:
- Strong hands-on, production-level experience with Adobe Journey Optimizer (AJO), including event-driven triggers, conditional logic, and multichannel journey orchestration.
- Solid understanding of Adobe Experience Platform (AEP) and Real-Time CDP, including customer profiles, audience segmentation, and event data.
- Proven experience designing and implementing customer journeys based on business requirements.
- Ability to troubleshoot integrations, event processing, and data flows within customer engagement platforms.
- Experience managing, monitoring, and optimizing live production customer journeys.
- Strong analytical and problem-solving skills, with the ability to identify issues and implement effective solutions.
- Ability to communicate technical concepts clearly to non-technical stakeholders.
- Previous experience mentoring or providing technical guidance to colleagues.
- Strong collaboration skills and experience working with distributed, cross-functional teams.
- Advanced English proficiency is required, as the role involves working directly with US-based clients.
- Availability to work in alignment with US Eastern Time.
Benefits:
- Competitive salary paid in USD.
- 100% remote work, with flexibility to work from anywhere in Latin America.
- Access to coworking spaces across Latin America for collaboration and networking.
- Paid time off and national holidays in accordance with the applicable country's regulations, with full salary maintained.
- Paid sick leave to support health and recovery.
- Annual credit to spend on selected perks that support work-life balance.
- Team-building activities, including virtual coffee breaks, technical talks, and after-work gatherings.
- An additional day off during your birthday week.
- Support from a dedicated People Care team, including wellness check-ins and professional development support.
- Flexible, outcome-focused work c
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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