租赁客户经理

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Our people at JLL and are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

岗位概述

负责园区自有物业的租赁业务全流程管理，包括协助客户接待，带看，洽谈，合同签订存档，以及负责后期租户运营服务，并作为租户服务的一线接口，协调解决日常运营需求，提升租户满意度和园区出租率。

岗位职责

一、租赁业务（前端）

1. 协助园区招租工作，与多家代理公司合作，通过线上线下多渠道拓展客户资源，完成出租目标；
2. 接待客户咨询，了解客户需求，提供专业的租赁方案建议，安排房源带看并组织商务洽谈；
3. 协助租赁合同的起草、审核及签订流程，确保条款合规，跟进租金收缴及台账登记；
4. 管理代理公司，开展市场调研，进行需求分析，为租赁策略调整提供数据支撑；
5. 维护与代理，中介渠道、企业客户等的合作关系。

二、运营与客户服务（后端）

1. 作为租户服务的一线接口，及时响应并跟进租户的日常咨询、报修、投诉等服务需求；
2. 协调园区设施管理工程、安保、保洁等内部团队，跟进租户区域的维修、保养等工作落实；如客户需要设施管理服务，负责商务对接，合同签署以及内部资源协调。
3. 负责租户入驻直到退租的全流程对接，包括入驻手续办理、房屋交接、界面划分，退租验收、押金结算等；
4. 定期走访租户，收集服务反馈，维护良好客户关系，提升续租率；
5. 负责租金、物业管理费及其他费用的催缴工作，确保资金回款率；
6. 建立并维护租赁合同台账、客户档案，确保资料完整可追溯。

三、其他

1. 完成上级交办的其他招商租赁及运营相关工作任务。

能力：
· 具备良好的市场洞察力和业务拓展能力，能精准捕捉客户需求；
· 拥有优秀的沟通表达与商务谈判能力，能够独立完成客户洽谈与签约；
· 具备较强的客户服务意识，善于处理客户投诉与突发事件；

· 对园区运营设施相关系统有基础的了解，能够为客户针对设施设备的问题咨询提供解答和建议，支持客户选址的可行性分析；
· 熟练使用Office办公软件，擅长数据统计、台账及文档管理、了解基本的租赁相关财务操作；

·工作严谨细致、有责任心，具备团队合作精神，能在快节奏环境中保持高效工作；

· 具备基础英语沟通能力者优先（外企工作环境）。

Location:

On-site –Shanghai, China

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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