Visa & Consular Processing Analyst (E-2)

Accountabilities

- Serve as the internal expert on U.S. consular procedures, protocols, documentation standards, and appointment requirements, particularly for consulates handling E-2 visa applications.

- Monitor changes in consular requirements and communicate relevant updates to internal teams to ensure processes remain accurate and compliant.

- Establish and maintain high standards of accuracy for DS-160 applications and other consulate-facing documentation, conducting final reviews before submission.

- Guide clients through the nonimmigrant visa application process, including DS-160 completion, MRV fee payments, and appointment scheduling through platforms such as U.S. Travel Docs and AIS.

- Prepare clients thoroughly for their consular interviews, providing clear instructions and practical guidance, and conduct post-interview follow-ups to capture outcomes and improve internal knowledge.

- Collaborate with package preparation teams and independent immigration attorneys to ensure application packages meet the specific requirements of each consulate, identifying and addressing documentation gaps before filing.

- Track consular processing timelines, appointment availability, and wait times, helping optimize interview scheduling and reduce delays.

- Develop, document, and maintain Standard Operating Procedures (SOPs), checklists, and internal training materials to standardize consular knowledge and workflows.

- Keep client records and case progress updated in HubSpot, Jira, and other relevant project management tools.

- Identify opportunities to improve consular workflows, operational efficiency, and the overall client experience.

Requirements

- 1–3 years of professional experience working in the consular section of a U.S. Embassy or Consulate, ideally as locally engaged staff, a consular assistant, or in a similar position.

- Demonstrated experience with E-2 Treaty Investor visas from the consular perspective, including application processing or adjudication support.

- Practical knowledge of the U.S. nonimmigrant visa application process, including DS-160 forms, MRV fee payments, appointment scheduling platforms (U.S. Travel Docs/AIS), documentation requirements, and interview procedures.

- Full professional fluency in both English and Spanish, with the ability to conduct client meetings and prepare written instructions in both languages.

- Exceptional attention to detail, particularly when reviewing application forms, personal information, dates, supporting documents, and consistency across case files.

- Strong client-facing communication skills, with the ability to explain complex and high-stakes procedures clearly, professionally, and reassuringly.

- Excellent organizational and time management skills, with the ability to manage multiple cases simultaneously, track deadlines, and ensure no critical steps are missed.

- Familiarity with CRM and project management platforms, particularly HubSpot and Jira, as well as Microsoft Office 365.

- Proficiency in using AI tools such as ChatGPT and Claude to support daily activities, improve productivity, and optimize workflows.

- Ability to follow established procedures while identifying opportunities for continuous improvement in a fast-paced and flexible remote environment.

- Availability to work Monday through Friday, approximately 9:00 AM to 5:30 PM U.S. Eastern Time (ET).

Preferred qualifications:

- Experience communicating and collaborating with clients, prospective clients, immigration attorneys, and their support teams.

- Previous experience working at a U.S. Consulate in Latin America, preferably with familiarity across multiple consular posts.

- Additional E-2 visa experience within an immigration law firm, consultancy, or organization managing investor visa applications.

- Familiarity with other business and investor visa categories, such as E-1, L-1, and O-1.

- Portuguese language proficiency.

- Experience developing SOPs, operational checklists, and training documentation using platforms such as Trainual.

- Strong data management skills, including tracking consular wait times, appointment availability, and case throughput using spreadsheets or dashboards.

Benefits

- Very competitive salary package paid in U.S. dollars.

- Quarterly performance-based bonuses tied to target achievement.

- Annual profit-sharing opportunities.

- 15 days of paid time off (PTO) per year.

- Additional holidays between Christmas and New Year.

- Health insurance coverage.

- Gym membership or fitness pass.

- English language lessons to support professional development.

- Initial work-from-home setup allowance of $500.

- Additional annual work-from-home allowance of up to $500 for equipment and services.

- Fully remote working environment.

- High level of autonomy and ownership over responsibilities.

- Opportunities for professional development, continuous learning, and career growth.

- Collaborative international team and a dynamic, fast-growing work environment.

- Clear performance expectations and opportunities to make a meaningful impact on business operations.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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