Order to Cash Collections Delivery Lead

Role Purpose:

The Order to Cash Collections Delivery Lead will strengthen collections capabilities, build strong business partnerships and use data-driven insights to maximise cash flow across a complex, multi-country matrix

Role Responsibilities:

- Performance management: Own monthly business-review meetings delivering clear analysis of results, key drivers, risks, opportunities, and corrective actions.
- Business partnership: Serve as a trusted finance partner to regional and business leaders, providing clear data & insights to drive issue resolution to maximise cash into the business.
- Process excellence: Lead for Carrier excellence ensuring robust, proactive and early course correction to sustainably solve end-to-end issues.
- Organizational leadership: Build and lead a high-performing regional collections team, succession planning, and timely performance feedback.
- Policy Compliance: Proactively identify areas of audit risk in the order to cash process and establish ongoing remediation plans.

Minimum Requirements:

- Bachelor’s degree in area of accounting, finance, or general management
- Proven career experience in delivering a best in class, high performing order to cash process.
- Strong leadership attributes with the capability to engage and develop a diverse, cross-functional team.
- Experience with financial aspects of ERP systems (with preference for SAP S/4 HANA)
- Formal continuous improvement training with demonstrable analytical skills (e.g. Six Sigma)
- Knowledge of customer journey, finance processes and a high level of business acumen
- Strong stakeholder management and business partnering
- High negotiation skills and action oriented to deliver results under time pressure
- Ability to manage multiple conflicting priorities and adapt to change quickly
- Excellent written and verbal communication skills
- Ability to work in a global, virtual and matrixed environment

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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