Director of Community Wellness & Clinical Services (64126)

University Settlement partners with 40,000+ New Yorkers in Lower Manhattan and Brooklyn every year to build on our collective strengths as we achieve healthy, stable, and remarkable lives. For nearly 140 years, weve fought poverty and systemic inequality by building highly effective social services in collaboration with our neighbors. Established in 1886 as the first Settlement House in the United States, we bring the values of that movement into the 21st century by meeting New Yorkers where they live, listening deeply to all perspectives, and creating space for responsive cooperation.

Joining with our neighbors to make stable foundations where people of all ages can grow and pursue their dreams, we build community strength. We infuse a commitment to civic engagement, equality, and communal action into each of our programs, which include early childhood education, youth development, healthy aging, mental health and wellness, English classes for adult immigrants, community centers, and the arts.

The Director of Community Wellness & Clinical Services provides leadership, oversight, and supervision of trauma-informed behavioral health services within violence prevention and community-based programs. The Director ensures high-quality clinical service delivery, staff development, program compliance, community engagement, data reporting, and achievement of contract and program goals while supporting individuals, families, and communities impacted by violence, trauma, grief, and behavioral health challenges.

Responsibilities

- Provide individual, group, and family therapy, including behavior modification, cognitive behavioral, insight-oriented, and supportive therapeutic interventions to a culturally diverse population across the lifespan.

- Provide direct clinical social work services, counseling, psychosocial assessments, crisis intervention, and referrals to participants and community members impacted by violence, trauma, grief, and behavioral health challenges.

- Deliver brief, evidence-based therapeutic interventions, including Solution-Focused Brief Therapy (SFBT), and refer individuals requiring more intensive treatment to appropriate behavioral health providers.

- Provide individual and group supervision to Outreach Workers as assigned.

- Develop and facilitate staff trainings on trauma-informed care, crisis response, de-escalation, conflict mediation, grief and loss, secondary traumatic stress, resilience, and self-care.

- Coordinate with staff in the development, implementation, and evaluation of complex case management plans.

- Provide clinical consultation and guidance to CMS, Cornerstone, and program staff to strengthen participant engagement, crisis response, and trauma-informed service delivery.

- Provide social work support to participants and families, including resource navigation, service coordination, advocacy, and referrals.

- Provide ongoing wellness support and coaching to staff regularly exposed to community violence, trauma, loss, and other emotionally challenging experiences.

- Support clinical responses to community violence and critical incidents by coordinating participant, family, and staff support, referrals, and follow-up services.

- Collaborate with program leadership to develop and implement clinical protocols, referral procedures, and best practices that strengthen service delivery.

- Coordinate with outreach workers and program staff to identify, recruit, engage, and retain individuals who may benefit from counseling and behavioral health services.

- Ensure timely completion and submission of clinical documentation, program reports, incident reports, and other required records in accordance with DYCD/ONS and organizational requirements.

- Maintain appropriate professional boundaries and ensure compliance with confidentiality, licensing, ethical, mandated reporting, and data privacy standards.

- Facilitate intra- and inter-agency referrals and advocate for participants with community-based organizations, healthcare providers, and government agencies, as needed.

- Conduct home visits as necessary.

- Demonstrate the ability to engage new, resistant, or hard-to-reach clients.

- Maintain current knowledge of mental health practices, program standards, community resources, and emerging best practices.

- Participate in staff meetings, trainings, and other required organizational activities.

- Perform other related duties as assigned.

Qualifications

- Masters degree in Social Work, Mental Health Counseling, or a related human services field required. Must hold current New York State licensure (e.g., LCSW, LMSW, LMHC, or equivalent)

- Minimum five (5) years of clinical experience in a mental health, behavioral health, or social services setting preferred.

- Experience providing clinical services, counseling, or psychosocial support to individuals affected by trauma, grief, community violence, and behavioral health challenges.

- Experience providing staff training, clinical consultation, supervision, program coordination, or professional development.

- Experience supporting youth, adults, and families in community-based, school-based, healthcare, or social service settings.

- Strong knowledge of trauma-informed care, crisis intervention, de-escalation, grief and loss, secondary traumatic stress, confidentiality, and mandated reporting requirements.

- Experience with time-limited and evidence-based treatment approaches, including SFBT, CBT, or similar modalities preferred.

- Ability to work effectively in community-based settings and respond professionally to violence, trauma, death, and other complex situations.

- Strong knowledge of community resources and referral networks.

- Excellent written, verbal, interpersonal, and organizational skills.

- Trauma-related certification, specialized clinical training, and familiarity with DYCD/ONS and CMS programs preferred.

- Bilingual English/Spanish or English/Chinese preferred.

Work Schedule: Full time, Monday - Friday with some evenings and weekends needed to connect to community members, 35 hours per week

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.