About this role
Short Description
We are seeking a proactive, customer-focused and results-driven Account Manager to join our Industrial Automation sales team. The successful candidate will be responsible for managing and developing existing customer accounts, identifying new business opportunities and driving sales growth through the promotion of industrial automation products and solutions.
The role requires a strong combination of sales and business development capabilities, customer relationship management and technical understanding. The candidate will work closely with customers to understand their business and application requirements, recommend suitable products and solutions, and provide the necessary sales and technical coordination to support customer projects.
Working collaboratively with internal teams, suppliers and business partners, the Account Manager will play an important role in expanding market presence, strengthening customer relationships, achieving sales and profitability targets, and contributing to the company's sustainable business growth.
Long Description
1. Business Development & Sales Growth
- Develop and maintain a healthy sales pipeline through networking, marketing activities, customer engagement, industry events and strategic business development initiatives.
- Prepare sales proposals, business plans and presentations to support sales growth and achieve revenue and budget targets.
- Drive business sustainability by balancing sales growth and profitability.
- Provide regular sales updates and reports to management on business development activities, sales pipeline, account performance and progress against targets.
2. Customer Relationship & Account Management
- Develop, maintain and strengthen relationships with existing and prospective customers, particularly within the semiconductor and industrial automation industries.
- Manage key customer accounts to ensure customer satisfaction, business retention and long-term business growth.
- Understand customers' technical requirements, business needs and operational challenges, and recommend suitable products and solutions based on their applications.
- Identify opportunities for upselling, cross-selling and expanding existing customer accounts.
- Regularly engage with customers through business reviews, meetings and presentations to understand their evolving needs and provide appropriate solutions.
- Build and maintain strong relationships with key distributors and key stakeholders to support business development and market expansion.
3. Technical Sales & Solution Development
- Understand customers' technical and application requirements and recommend appropriate products, solutions and services.
- Conduct product demonstrations and technical presentations to effectively communicate product features, benefits and application value.
- Prepare quotations, technical proposals and sales presentations in accordance with customer requirements.
- Work closely with Application Engineers, to develop customised solutions and proposals that address customer needs.
- Ensure customer requirements are properly qualified and evaluated before committing resources or investments.
4. Sales Coordination & Performance Management
- Monitor account performance, sales activities and business development progress to ensure achievement of assigned sales targets and objectives.
- Prepare and update weekly activities to management covering sales activities, customer engagement, pipeline development and account progress.
- Participate in sales strategy discussions and initiatives to drive continuous business growth.