Customer Service Engineer

Job Requirements

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Customer Service Engineer

- Perform installation, maintenance, troubleshooting, and repair of medical equipment
- Maintain accurate service records and reports
- Provide remote and on-site technical support
- Executive Preventive Maintenance and Safety Inspections according to Siemens Healthineers standards
- Manage spare parts and service documentation
- Provide remote and on-site technical support
- Collaborate closely with customers to ensure timely issue resolution and high customer satisfaction
- Participate in technical training and certification programs
- Comply with Siemens Healthineers quality, safety, cybersecurity, and regulatory requirements

Work Experience

- Hands-on experience in troubleshooting, maintaining, repairing, or installing technical equipment
- Experience in a customer-facing technical role is an advantage
- Familiarity with medical imaging, laboratory, or industrial automation equipment (e.g. X-ray, CT, MRI, or Ultrasound) is a strong advantage
- University degree in Electronics, Biomedical Engineering, Automation, Electrical Engineering, Mechatronics, or related technical field
- Strong analytical and problem solving skills
- Basic understanding of computer networks and Windows operating systems.
- Ability to work independently and manage priorities effectively
- Excellent communication and customer relationship skills
- Willingness to travel throughout Bulgaria and occasionally abroad for training
- Fluent Bulgarian and good English language skills (written and spoken)
- Valid driving license (Category B)

Benefits

Who we are

Who we are We are a team of more than 74,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

How we work When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at siemens-healthineers.com

What we offer

- Competitive compensation package
- Annual performance-based bonus
- Food vouchers
- Additional health insurance
- Pension insurance
- Company car for business
- Mobile phone and laptop
- Extensive local and international training programs
- Career development opportunities
- Opportunity to work with world-leading medical technologies and contribute directly to patient care

Why this role is different

- Work with cutting-edge medical technologies
- Continuous international training and certification
- Opportunity to collaborate with experts across Europe
- High level of autonomy and responsibility
- Direct impact on healthcare and patient care
- Long-term career development within Siemens Healthineers