Senior Program Manager

Job Snapshot
 
We’re looking for a Senior Program Manager to lead strategic, customer-facing programs within our Professional Services organization. This role is ideal for someone who thrives at the intersection of program leadership, client management, and operational excellence, bringing structure, clarity, and momentum to complex customer engagements across multiple projects and service lines. You’ll work closely with enterprise and commercial customers, internal delivery teams, and senior stakeholders to ensure seamless execution, measurable business impact, and a consistently high-quality experience across all Professional Services programs. If you excel at turning ambiguity into action, orchestrating multiple stakeholders, balancing competing priorities, and ensuring outcomes that delight customers, this role is for you.

What’s in it for you?

- Customer Program Leadership

- Lead multiple concurrent customer programs and projects across implementation, content delivery, managed services and technical solutions workstreams — ensuring timely, high-quality, and predictable delivery.

- Build trusted relationships with customer executives and internal stakeholders to align program goals with strategic business outcomes.

- Translate customer objectives into structured delivery plans with clear timelines, milestones, and measurable success metrics.

- Participate in pre-sales efforts, contributing to scoping, effort estimation, and proposal creation in partnership with Sales, Solutions, and Delivery teams.

- Program Governance & Delivery Excellence

- Establish and maintain robust program governance frameworks, ensuring transparency, accountability, and consistency across customer workstreams.

- Identify, assess, and proactively mitigate delivery risks — ensuring early detection, clear communication, and effective resolution.

- Oversee project timelines, effort utilization, and resource allocation to ensure predictable, high-quality delivery.

- Define and track delivery metrics (SLA adherence, quality, customer satisfaction) to drive operational excellence and continuous improvement.

- Prepare and share timely reports with customers and internal stakeholders to maintain alignment on deliverables, effort consumed, and budget adherence.

- Cross-Functional Collaboration

- Partner with teams across other professional services lines, Customer Success, Product, and Operations to ensure alignment on dependencies, priorities, and customer outcomes.

- Act as the connective link between Professional Services, customer leadership, and customer-facing teams, ensuring shared visibility and cohesive execution.

- Collaborate with Sales and Solutions teams during pre-sales and expansion opportunities to shape delivery plans and ensure solution feasibility.

- Operational Maturity & Scale Enablement

- Define, standardize, and continuously enhance program management frameworks, delivery processes, and playbooks to improve efficiency and scalability across service lines.

- Lead operational excellence initiatives focused on workflow optimization, process automation, and performance measurement.

- Mentor and coach Program and Project Managers, driving a culture of ownership, accountability, and delivery excellence.

- Communication & Stakeholder Management

- Deliver clear, executive-ready updates — translating complex program progress into actionable insights for both internal and external audiences.

- Proactively manage stakeholder expectations, ensuring visibility into risks, dependencies, and mitigation plans.

- Facilitate alignment across leadership, delivery, and customer stakeholders through structured communication and governance cadence.

We’d love to hear from you, if you:

- 8–10 years of experience in program or delivery management, preferably within enterprise SaaS, consulting, or professional services environments.

- Proven track record of leading large, multi-stakeholder programs with measurable business outcomes across multiple customers or service portfolios.

- Demonstrated success in driving risk management, operational excellence, and scalable governance models across delivery teams.

- Client Leadership: Skilled in managing enterprise and commercial customers, building trusted relationships, and ensuring alignment at executive and operational levels.

- Program Orchestration: Adept at balancing multiple concurrent priorities, managing cross-functional dependencies, and ensuring predictable, high-quality delivery.

- Risk Management: Proactive in identifying, communicating, and mitigating risks to maintain delivery predictability and customer confidence.

- Strategic Execution: Ability to balance tactical project delivery with long-term program vision, ensuring all initiatives align with strategic business outcomes.

- Communication Excellence: Able to communicate clearly, persuasively, and effectively across technical and non-technical audiences.

- Agility & Prioritization: Thrive in fast-paced, dynamic environments; anticipate challenges, prioritize effectively among competing priorities, and adapt quickly to change.

Nice to have

- Experience in Professional Services, Customer Success, or enterprise consulting organizations.

- Exposure to SaaS implementation, managed services, or enablement delivery models.

- Familiarity with tools such as Salesforce, BI platforms, or workflow automation solutions.

Our Culture & Values
We hire builders, people who move fast, learn from failure, and use AI as a default part of how they work. Our values- Delight Your Customers, Act as a Founder, and Better Together- aren't wall decor. They're how we make decisions here.
Growth at Mindtickle looks like owning more, not just doing more. Your scope will outgrow your job title if you want it to. You'll work alongside people who've scaled revenue tech globally, get direct feedback from leaders invested in your development, and take on challenges before you feel ready because that's how the best growth happens.
Our team spans 5+ countries, backgrounds, and perspectives. We believe the best products are built by people who bring different ways of seeing the same problem - and everyone has a seat at that table.
We hire for potential. Apply even if your experience doesn't match every requirement; your skills, perspective, and drive matter here. At Mindtickle, you can be yourself, build your career, and do the best work of your life alongside people who genuinely want to see you succeed.
We believe the best products are built by teams with different backgrounds, experiences, and ways of seeing the world. We welcome every unique identity, and we mean that.
Mindtickle is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work: In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.