Billing & Pricing Operations Analyst

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Job Description:

Professional - Billing & Pricing Operations Analyst

Ingram Micro is   seeking   a highly analytical and detail-oriented professional to join our Billing & Pricing Operations team.   This role is responsible for managing billing processes, pricing analysis, reconciliations, vendor coordination, and reporting.   The position plays a key role in ensuring financial accuracy, driving operational efficiencies, and enabling data-driven decision-making across global operations.

Key Responsibilities

- Operations Management:

- Manage billing, pricing, and reconciliations with high accuracy and compliance.

- Analyze vendor pricing, contracts, and financial data to resolve discrepancies.

- Collaborate with vendors, stakeholders, and cross-functional teams to ensure smooth operations.

- Own high-priority and complex vendor/reseller issues and drive resolution.

- Maintain data integrity across systems, regions, and stakeholders.

- Support pricing decisions, validations, and approvals.

- Reporting & Analytics:

- Generate scheduled and ad-hoc reports across multiple regions.

- Leverage advanced Excel, reporting tools, and automation for data analysis.

- Build dashboards, templates, and reporting solutions.

- Analysis of large   datasets and provide   data   comprehension

- Translate business requirements into actionable insights and reporting outputs.

- Process Improvement:

- Identify   operational risks, inefficiencies, and improvement opportunities.

- Drive automation and continuous improvement initiatives.

- Participate in cross-functional projects to improve productivity and service quality.

- Escalation & Issue Management:

- Investigate and resolve escalated issues through detailed analysis.

- Collaborate with global teams to ensure   timely   resolution of business-impacting issues.

- Subject Matter Expertise:

- Maintain process documentation and ensure adherence to SOPs.

- Provide guidance, training, and onboarding support to team members.

- Act as a key point of contact for process-related queries.

Required Qualifications

- Bachelor’s degree in Finance , Business, Analytics, or related field.

- 3–5+ years of experience in billing, pricing, financial operations, or reporting.

- Advanced Excel skills (pivot tables, formulas, macros).

- Strong analytical, problem-solving, and stakeholder management skills.

- Experience with reconciliations, financial data, and vendor operations.

Preferred / Good-to-Have Skills

- SQL, Python, and data analysis capabilities.

- Power BI or similar BI/visualization tools.

- Experience with automation tools (Power Automate, VBA, RPA tools like UiPath).

- Exposure to AI/ML or intelligent automation in reporting/operations.

- Experience in Cloud   Products   and Vendors   – Billing and Pricing

- Experience with CRM, ERP, or financial systems.

Key Competencies

- Data-driven decision-making

- Strong attention to detail and accuracy

- Collaboration and stakeholder engagement

- Continuous improvement and automation minds