About this role

Workplace (Indra): (PH01)
Resolution unit: (346)

Job Description:
Deskside Support
Role and Responsibilities
Install Desktop OS, Microsoft Office Applications, email and messaging clients and other standard business applications of Del Monte, or as deemed necessary per DMPIs software requirement and deployment policies.
Add or remove accessories, peripherals, or mobile devices and configure PCs
Troubleshoot endpoints incidents
Handle printer problems
Provide on-site support services, as deemed required by Helpdesk through escalated trouble tickets, for supported hardware and software
Receive requests from DMPI for Install, Move, Add, Change (IMAC) through Helpdesk
Perform, facilitate, and/or assist DMPI in the setup of relevant IT Infrastructure resources as required by the DMPI.
Determine computer related problems and identify hardware, system software, off-the-shelf application software, network connections, cybersecurity incidents, or usage problems
Prepare the necessary equipment to include loading standard software configuration to IT Infrastructure resources. This includes pre-deployment testing, migration of date, LAN cabling, switch installation, and any other activities required to complete IMAC.
Provide orientation to DMPI regarding the activity performed
Secure DMPIs confirmation of the completion of IMAC]
Disconnection and removal of a support asset that is being prepared for disposal or returned to asset pool, to be deployed or used for spare parts
Manage endpoint lifecycle and including refresh, warranty, and end-of-life handling
Update and reconcile asset inventory for all endpoints activities
Enforce endpoints security, data protection, and secure disposal standards (aligned with DMPI security requirements)
Maintain and enforce standard desktop images and configuration baselines.
Ensure endpoint remain compliant with patching and security policies
Protect, migrate, and validate user data during endpoint changes
Perform post-IMAC and quality assurance before closure

Comments Degree:
Bachelors Degree in IT related qualification/course or recognized relevant IT credentials
Minimum of one (1) year prior experience providing desktop support is desirable
Experience in addressing complex issues and can demonstrate incident management skills
Working knowledge of computer systems, hardware, and software including databases, office applications, and operating systems
Good problem-solving, analytical, and team-working skills
Good communication (verbal and written) and interpersonal skills
Good analytical and diagnostic skills
Excellent prioritization and time management skills
Strong customer service skills and professional attitude
An openness to learning new technologies

Technical Knowledge:
// Ciberseguridad / ServiceNow (Básico) Princ. (Exp: 1-2 Años)
Language Skills:
// Inglés (Alto)