About this role
Your mission
Hello and a warm welcome from all of us here at Sungrow!
We’re looking for a Customer Success Manager - Bulgaria , based in Sofia , to support and grow our C&I and Residential business across Bulgaria, Serbia, Montenegro, North Macedonia, Moldova, Georgia, and Armenia by combining technical expertise with strong partner relationships.
Sitting between technical sales and partner success, you’ll help customers and partners across the region choose the right solutions, build confidence in our technology, and turn great technical support into long-term business success.
Curious what that looks like in practice? Let’s dive right in: Act as a trusted technical and commercial partner for customers, distributors, installers, and other relevant partners across our C&I and Residential PV business in the assigned markets. Support partners with solution design, product selection, technical consultations, and pre-sales guidance, helping identify the right Sungrow solutions for their applications. Develop strong, long-term partner relationships by understanding local business needs, following up on technical and commercial topics, and proactively identifying opportunities for further cooperation. Enable partners through product presentations, technical training, workshops, and knowledge sharing, helping them confidently position and work with our solutions. Gather structured feedback on products, technical requirements, market trends, and competitor solutions across the region, sharing relevant insights with our product, sales, service, and technical teams. Work closely with sales, service, product, marketing, and distribution colleagues to create a smooth partner journey from the first technical discussion through implementation and ongoing cooperation.
Your profile
All right, that was an interesting mixture, wasn’t it? This isn’t a purely commercial sales position, nor is it a purely technical engineering role. We’re looking for someone who enjoys being where technology, partners, and business meet, and who is comfortable supporting customers across a diverse group of markets. A degree or comparable technical background in electrical engineering, renewable energy, energy systems, electronics, or a related field would be highly valuable. Experience in technical sales, pre-sales, solution engineering, partner success, customer success, or technical account management, ideally within solar PV, energy storage, electrical equipment, or power electronics. Good understanding of solar PV systems and inverter technology, with knowledge of Residential and/or C&I applications; experience with energy storage solutions is a strong plus. Strong communication and relationship-building skills, with the ability to explain technical concepts clearly to both technically and commercially focused partners across different markets. A proactive, customer-focused mindset with the ability to identify partner needs, solve problems, manage multiple markets, and turn technical expertise into long-term customer value. Bulgarian C1 and English B2 or higher , with willingness to travel regularly across Bulgaria, Serbia, Montenegro, North Macedonia, Moldova, Georgia, and Armenia for customer meetings, partner visits, workshops, and training activities.