Officer, Customer Due Diligence (1-year Contract)

Mandatory Reference Checking Scheme (“MRC”) for Hong Kong

The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions.

For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines ( https://www.hkab.org.hk/en/home ) or further information will be available upon request, if it is applicable to the position(s) applied.

Country of Location:

China Hong Kong

Job Responsibilities:

• Act as the initial point of contact for customer via SMS or phone call channel to follow up with the collection of detailed customer information and supporting documentation required for the completion of Customer Due Diligence (CDD) reviews and trigger event reviews
• Respond to all incoming and outgoing messages, such as emails, SMS, letters and phone calls
• Conduct Name Screening under the Bank’s AML / CTF program
• Provide administrative support including daily reporting, management report and UAT
• Engage existing customers in the collection of customer information and supporting documents required for completion of periodic reviews and trigger event reviews
• Participate in CDD related process reviews for personal/corporate customers with an aim to comply with regulatory or policy changes
• Adhere to anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies

Requirements:

Requirements

- University degree in a related discipline or other relevant qualification is preferred;
- One to four years of CDD/ KYC related experience in banking is preferred;
- Basic knowledge in personal/commercial banking, and Anti Money Laundering (AML) / Know Your Customer (KYC) regulatory requirements on personal/corporate customers;
- Experience in handling call center and name screening related to CDD review for personal/corporate customers is preferred;
- Good command of written and spoken English and Chinese (including Putonghua).