Team Manager - Early Shift

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Team Manager - Early Shift

Midlands Super Hub

Permanent, Full time

Salary & Benefits

From £37,443 to £40,533 (DOE)

Plus:
•    Up to 10% annual bonus potential
•    25 days annual leave plus bank holidays rising with service 
•    Pension: access to the UK’s only Collective Defined Contribution scheme with industry-leading Royal Mail contributions of over 12%, flexible options to boost your savings, and a guaranteed retirement lump sum*

We’re looking for an engaging and performance-focused Team Manager to lead colleagues within our Midlands Super Hub. This is a key frontline leadership role where you’ll create a safe, inclusive and high-performing environment while ensuring operational plans and customer commitments are delivered.

Reporting to the Shift Manager, you’ll lead a defined work area and support colleagues to perform at their best. You’ll combine visible people leadership with data-led decision-making, effective performance management and a strong focus on continuous improvement.

About the Role

As a Work Area Manager, you’ll be accountable for the day-to-day operation and performance of your work area. You’ll ensure plans and scorecard targets are delivered, Standard Operating Procedures are consistently followed and colleagues understand how their work contributes to the wider Plant and customer service.

You’ll coach and develop your team, manage first-line people processes and use operational data to identify performance trends and improvement opportunities. In automated areas, you’ll also work closely with Engineering colleagues to help maximise equipment performance, availability and productivity.

Key Responsibilities

- Lead a safe and compliant work area, creating an environment where colleagues take responsibility for safety and wellbeing.
- Manage operational performance, ensuring workplans, scorecard targets and agreed standards are consistently delivered.
- Coach and develop colleagues, providing regular feedback and building individual and team capability.
- Use performance data, Information Centres and continuous improvement tools to identify issues and deliver practical improvements.
- Manage first-line people processes, including attendance and conduct, fairly and consistently.
- Maintain clear team communication through briefings, one-to-ones and visible leadership, ensuring colleagues understand priorities and performance.

Shift Pattern: Tuesday - Saturday 5:48am – 2pm

About You

You’re an approachable and resilient leader who enjoys developing people and delivering results in a fast-paced operational environment. You can set clear expectations, motivate colleagues and handle performance conversations constructively when required.

You’ll be confident using data to understand what is happening in your work area and turning that insight into effective action. You build positive relationships across different teams, communicate clearly and remain focused when priorities change or operational pressures increase.

What You’ll Bring

- Experience leading or supervising a team within an operational, processing, manufacturing, logistics or similarly fast-paced environment.
- Strong coaching, communication and colleague engagement skills.
- Experience delivering operational targets and managing team performance.
- The ability to analyse performance information, identify trends and solve problems.
- Knowledge of health and safety responsibilities and continuous improvement principles.
- Good IT skills and confidence learning operational, people and performance systems.

Knowledge of automated processing equipment would be beneficial for roles within automated work areas, but a willingness and ability to learn will also be considered.

Role Impact

Your leadership will directly influence safety, colleague engagement, operational performance and customer service within your work area. By developing your team, maintaining clear standards and acting quickly on performance information, you’ll contribute to the success of the shift, the wider Plant and our regional processing operation.

Benefits & Rewards

In addition to the salary and benefits outlined above, you'll also enjoy:

•    Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•    Supportive and generous company sick pay
•    Funded Dental – As a manager you are eligible to a level of employer funded dental insurance**
•    Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years**
•    Benefits Account – With more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
•    Your Wellbeing - you and your family have 24/7 access to a range of free services and tools, offering support for physical and mental wellbeing, financial guidance, and social support whenever you need it.

*Eligible for enrolment in NEST pension plan after 3 months service and CDC pension scheme after 12 months service

**Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. We plan to hold interviews on w/c 23rd November at the Super Hub.

Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Closing Date: 11/11/26. Please note, this advert may close early if the appropriate number of applications has been reached.

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Job Reference 344768