About this role
Overview:SOFTSWISS continues to expand the team and is looking for a Support Manager -Junior. We need a true and accomplished professional who shares our culture and values.About Product:The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.Purpose of the role:You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.Key responsibilities:Processing requests from clients in Jira helpdesk systemPerformance maintenance of the gaming infrastructureInteraction with associated departments and partners’ helpdesk systemsWorking on a schedule 2/2/3 from 5 am to 5 pm/9 am to 9 pm (GMT+3) or 5/2 from 10 am to 7 pm (GMT+3) - depending on Team current needs Required Experience:Higher or incomplete higher education / technical education is an advantageB2+ level of EnglishB2+ level of RussianWork experience in support of helpdesk systems is desirableNice to have:Technical support experience (the second line)Our Benefits:Private health insuranceSports benefitsComprehensive Mental Health ProgramFree English lessons (online)Local language coursesPaid time offMaternity leave supportReferral program rewardsUpskilling, internal workshops, and participation in professional conferences and corporate events