Manager, Programme and System Operations, User Design (WPD) [Contract till 30 Dec 2027]

[What the role is]
You will support the experience design and system enhancements of the Training Allowance Programme System (TAS) developed for the SkillsFuture Level-Up Programme (SFLP).

[What you will be working on]

Experience design and system enhancements

- Coordinate with system owners, IT teams and relevant stakeholders on system-related issues, change requests and enhancements to support programme operations.
- Work on UI/UX design where relevant to ensure user experience needs are met
- Gather and document business requirements for system improvements, ensuring alignment with operational needs.

Programme and System Operations

- Prepare and maintain regular reports and dashboards on programme operations, service delivery, case management and budget utilisation.
- Manage enquiries, feedback and appeals, ensuring cases are handled accurately, consistently and within established service standards and guidelines.
- Coordinate meetings, briefings and operational discussions with relevant stakeholders, including preparation of materials, documentation of outcomes and follow-up on action items.
- Maintain and update programme-related communication materials, website content and operational resources to ensure information remains current, accurate and accessible.
- Monitor the progress of system-related matters and participate in user requirements gathering, testing and the evaluation of system changes and enhancements.
- Validate the completion of system changes and enhancements in accordance with business requirements, and ensure issues are identified and resolved in timely manner.

[What we are looking for]

Candidates Requirement:

Skills / Knowledge:

- Familiarity with government programmes or schemes is an advantage

Experience / Personal Traits

- Preferred with at least 3 years in a related field
- Strong organisational and documentation skills with attention to detail
- Ability to manage multiple tasks concurrently and work independently
- Good written and verbal communication skills

Our Core Competencies (OCCs)

Thinking Clearly and Making Sound Judgements

- You collect and analyse different sources of information to aid your assessment of the problem at hand.
- You consider and evaluate possible solutions and propose the most appropriate one.

Serving with Heart, Commitment and Purpose

- You serve citizens with empathy while respecting standard operating procedures and policies.
- You prioritise work tasks to deliver on agency and whole-of-government outcomes.
- You show consideration for stakeholders by engaging them throughout a project and keeping them updated on plans and progress.

Working as One Public Service

- You understand how your work contributes to whole-of-government outcomes.
- You reconcile differences in opinions and develop a plan to achieve common goals.
- You contribute and share information and knowledge within and across agencies.
- You build and maintain a strong network of contacts within and across agencies.

Working Effectively with Citizens and Stakeholders

- You actively reach out to citizens and stakeholders to gather feedback.
- You identify gaps in meeting their needs and propose possible solutions to close these gaps.
- You work with citizens and stakeholders to co-create solutions to advance a common good.
- You explain policy intent and processes in a way that signals care and concern for citizens and stakeholders.

Improving and Innovating Continuously

- You constantly experiment with ideas to improve work processes and service delivery while managing risks and mitigating the potential impact of change.
- You consider the perspectives of different stakeholders in your efforts to streamline work processes.

Keep Learning and Putting Skills into Action

- You proactively keep up with, and apply, new knowledge in your work domain.
- You seek and embrace learning opportunities for personal and professional growth within and beyond your work domain.
- You share your learnings with colleagues and encourage them to put new knowledge into practice.

The successful candidate will be offered a contract until 30 December 2027.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume.  Please check out www.myskillsfuture.gov.sg for details on the CSP