About this role
Ready for a challenge?
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
##
About this role
As an After Sales Representative supporting our Chinese-speaking restaurant community, you will sit at the heart of our Partner Operations team. You’ll be the trusted guide for new partners speaking Mandarin and Cantonese, leading their onboarding journey and ensuring they are set up for sustainable, long-term success on our platform.
With a deeply customer-centric approach, you will step into our partners' shoes to care for their unique business needs. Through close teamwork with Sales, Operations, and Account Management, you’ll deliver tailored guidance that helps independent restaurants increase order volumes and thrive.
These are some of the key components to the position:
- Own and coordinate the end-to-end onboarding journey, ensuring new restaurant partners are set up efficiently and confident to receive orders.
- Provide tailored training, insights, and guidance to help partners maximise order volume, performance, and business growth.
- Build strong, trusted relationships with Mandarin- and Cantonese-speaking restaurant partners, delivering clear communication in their preferred language.
- Proactively conduct business reviews during partners' first 28 days post-launch, identifying opportunities to resolve challenges and drive excellence.
- Collaborate closely with Sales, Operations, and Account Management teams to create a seamless, high-quality partner handover.
- Guide and support partners navigating delivery option transitions or business ownership changes smoothly and effectively.
What will you bring to the team?
- Professional fluency in Mandarin, Cantonese, and English, with the confidence to communicate across diverse partner communities.
- A customer-first mindset with a natural ability to build trust, understand partner needs, and step into their shoes.
- Proven capability in customer service, onboarding, account management, or the hospitality sector.
- Strong commitment to achieving goals, taking personal ownership of partner success, and resolving operational challenges.
- A solution-oriented mindset with the drive to raise the bar, aim higher, and deliver excellence every day.
- Clear, structured communication skills to break down complex technical or operational steps simply for partners.
- Strong organisational skills, acute attention to detail, and the ability to balance competing priorities in a fast-paced setting.
- A collaborative spirit who lifts teammates up, shares best practices, and thrives in a supportive team environment.
At JET, this is how we play Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belongings No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else are we delivering? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.
Are you ready to join the team? Apply now!