Appeals and Admin Team Leader

- West Suffolk Council
- Address: West Suffolk House, Western Way, Bury St Edmunds Suffolk IP33 3YU
- Salary: Starting £34,237 - £39,481 per annum plus excellent employee benefits package
- Hours: 37 hours per week
- Contract: Permanent
- Reference: 0022

West Suffolk Council has responsibility for enforcing parking regulations both on-street and off-street across our district.

We are looking for an Appeals and Admin Team Leader who will be responsible for line managing a small team of administrators and managing the statutory Penalty Charge Notice (PCN) process including decisions regarding written challenges and representations against PCNs in accordance with legislation.

Based in the Parkway Multi Storey Car Park office in Bury St Edmunds, the postholder will oversee the team’s management of each case through to full debt recovery or closure of notice. They will be responsible for ensuring communications with the public regarding all aspects of parking enforcement are dealt with in accordance with policies and procedures. They will also be responsible for the departments financial processing including raising purchase orders and paying invoices, reconciliation of all payments in car parks and on street as well as various permits and dispensations.

What you will need

You will ideally have:

- experience of managing a small team in a similar environment
excellent communication and IT skills
- the ability to work under pressure and meet deadlines while maintaining accuracy. attention to detail
- good report writing skills and knowledge of financial reporting processes (essential)

Please refer to the job description and person specification for full details of this exciting opportunity.

Why work for us? Our benefits include:

- holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
- generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 16.4%
- life assurance – a payment of three times your annual salary
- flexible working options to enable work/life balance
- agile working - ability to work in the office and from home
- access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
- salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
- rail and bus staff discounts
- a range of Health and Wellbeing initiatives (https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Frecruitment.westsuffolk.gov.uk%2Fwhy-work-for-us%2Fhealth-and-wellbeing.cfm&data=05%7C02%7Chuman.resources%40westsuffolk.gov.uk%7C6615d1fd4bf343b8072808dd0a76a6c2%7C44abcddb9c114bdfa5b399418b946f11%7C0%7C0%7C638678226903233403%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=lpY2IzEqmL%2Fi7djDmM54ga7qKzy%2B%2BopVTGxRbpYUZr0%3D&reserved=0) including an employee assistance programme
- discounted membership at Abbeycroft Leisure centres
- a culture of learning (https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Frecruitment.westsuffolk.gov.uk%2Fwhy-work-for-us%2Fa-culture-of-learning.cfm&data=05%7C02%7Chuman.resources%40westsuffolk.gov.uk%7C6615d1fd4bf343b8072808dd0a76a6c2%7C44abcddb9c114bdfa5b399418b946f11%7C0%7C0%7C638678226903248622%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=DBWJdHfZShGnBnnTMiqgZNXlAiYRvL1IFSAjIXs8BcQ%3D&reserved=0) inspiring staff to focus on continuous learning
- modern office accommodation.

For more information

For an informal discussion please contact Adam Warnes , Parking and Highway Services Manager, on 01284 757423.

How to apply

Please note, we are unable to accept CVs, please follow the online application process to apply.

Job description

Person specification

Core values

Closing date: 22 November 2026.

Interview date: week commencing 30 November 2026.

West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.