Account Director

Account Director

Overview

As an Account Director at Arqiva, you'll lead relationships with some of the world's largest media organisations, helping to protect, grow and evolve strategic customer partnerships across our Media Services business.

You'll be responsible for driving customer retention, revenue growth and long-term account success, acting as a trusted advisor to senior stakeholders while identifying new opportunities across our expanding portfolio of media solutions. From content distribution and playout services to monetisation and platform delivery, you'll play a key role in shaping how customers maximise value from their partnership with Arqiva.

This is a highly visible role where commercial acumen, relationship management and strategic thinking come together to deliver meaningful business outcomes for both Arqiva and our customers.

Account Director at Arqiva: build trusted partnerships, unlock growth and help shape the future of media services.

Location

Hybrid working with flexibility to travel to our London and Winchester offices as required.

What's in it for you?

- Up to £80,000 salary
- 15% annual bonus
- Work Life Smarter, our commitment to a flexible and hybrid working culture
- Generous pension scheme starting at 6% and rising to 10%
- A unique wellbeing programme that supports the whole you
- Access to multiple learning platforms to support your development
- Active and diverse colleague networks that build community, support wellbeing and advocate for change
- A comprehensive benefits package, including discounts on major brands, GymFlex memberships and paid volunteering leave

Plus, you'll play a pivotal role in helping some of the world's most recognised media brands transform and grow, while contributing directly to the continued success of one of the UK's leading media and telecommunications infrastructure businesses.

Key Accountabilities

- Own and develop relationships with a portfolio of strategic media customers, ensuring retention and growth objectives are achieved.
- Develop and execute account strategies that strengthen customer engagement, protect revenue and identify opportunities for expansion.
- Identify and deliver cross-sell and upsell opportunities across Arqiva's media services portfolio.
- Act as the senior point of contact for customers, managing executive-level relationships and resolving complex commercial issues.
- Lead commercial negotiations, ensuring agreements deliver value for both customers and Arqiva.
- Collaborate with Product, Operations, Commercial and Leadership teams to ensure customer requirements are understood and successfully delivered.
- Establish effective governance frameworks and account plans to drive performance and customer satisfaction.
- Monitor account performance, providing regular reporting and insight against key commercial metrics and objectives.
- Manage commercial risks and ensure compliance with contractual and regulatory requirements.
- Drive long-term customer success through proactive relationship management and continuous improvement initiatives.
- Contribute to sector planning activities and support the wider commercial strategy of the Media Services business.
- Coach and support colleagues, sharing best practice and commercial expertise across the team.

What We're Looking For

Essential

- Significant experience in account management, customer success, business development or a related commercial role.
- Proven track record of managing strategic customer relationships within a complex commercial environment.
- Experience delivering revenue growth through customer retention, account development, cross-selling and upselling activities.
- Strong commercial and contractual negotiation skills.
- Experience influencing senior stakeholders and building trusted long-term relationships.
- Commercially minded, with the ability to balance customer needs with business objectives.
- Strong analytical skills with the ability to use data and insight to drive decision-making.
- Experience working cross-functionally to deliver customer outcomes.
- Excellent communication, presentation and stakeholder management skills.

Desirable

- Experience within media, broadcast, telecommunications, technology or digital services sectors.
- Understanding of media workflows, content delivery, playout, monetisation or related media technologies.
- Experience managing large enterprise or strategic accounts.
- Experience leading complex projects involving multiple stakeholders.

Skills

- Strategic Account Management
- Customer Relationship Management
- Commercial Negotiation
- Revenue Growth & Retention
- Business Development
- Contract Management
- Stakeholder Engagement & Influence
- Risk Management & Governance
- Data Analysis & Commercial Insight
- Customer Experience Excellence
- Continuous Improvement
- Leadership & Coaching
- CRM Systems
- Budget & Commercial Performance Management

Knowledge & Experience

- Extensive experience managing high-value customer relationships and delivering commercial outcomes.
- Experience developing and executing account growth plans within a complex organisation.
- Demonstrable success in achieving customer retention, revenue protection and growth targets.
- Strong understanding of commercial principles, contract negotiations and risk management.
- Experience working collaboratively with operational, product and commercial teams to deliver customer success.
- Ability to navigate complex stakeholder environments and influence decision-making at senior levels.
- Experience operating within target-driven commercial environments.

Qualifications

A degree (or equivalent experience) in Business, Marketing, Media, Telecommunications or a related discipline is advantageous. Professional commercial, sales or account management qualifications would be beneficial.

Why Arqiva?

We enable a switched-on world to flow. As the UK's leader in TV and radio broadcast and the country's top smart utilities platform, we are shaping the future of connectivity.

Our infrastructure delivers media and data exactly where they're needed, whether that's bringing TV and radio to your home or securely connecting millions of smart meters across the UK. Our technology works quietly behind the scenes, keeping businesses, broadcasters and communities connected every day.

But it's not just what we do, it's how we do it. At Arqiva, you'll find real connection: supportive teams, active colleague networks and opportunities to develop your career in meaningful ways. We'll give you the space and support to grow, whether that's building new skills, exploring different career paths or taking on fresh challenges.

And because there is more to life than work, our rewards and benefits are designed to support your wellbeing, your lifestyle and the things that matter most.

Our Commitment to Diversity & Inclusion

At Arqiva, we're committed to building a workplace where everyone feels valued, heard and empowered to succeed.

We welcome applications from people of all backgrounds and experiences, and we're dedicated to creating an inclusive environment where everyone can thrive. If you require any adjustments at any stage of the recruitment process, please contact [email protected].

If this sounds like the right next step for you, we'd love to hear from you.

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