AR Manager

About RS Group

RS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.

We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it’s our people that make the difference.

Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit.

About the Role

Role Purpose

The AR Manager will provide day-to-day operational support for the accounts receivable team. The AR Manager will manage a specific area or multiple AR transactional areas including Customer Master (new account and credit set up), Credit and Collections (including Customer Billing) and Cash Applications. The AR Manger will oversee a team of AR Specialist, Analyst and SR AR Analyst. The AR Manager will also be responsible for helping lead AR Project Initiatives and Continuous improvement objectives along with managing overall AR escalations.

Responsibilities

Customer Master:

- Train, Direct and review daily processes for the AR Team assigned to Customer Master to ensure performance standards are meeting overall AR objectives.

- Manage the daily overall key controls, segregation of duties, and governance of SAP Customer Master. Review and validate new account set up, customer hierarchies’ assignments (partner function), and any customer account changes.

- Review and manage all credit Management AR processes to minimize Credit risk, exposure, and potential bad debt to the company.

- Create, manage, and provide reports on Customer Master, Fraud, Bankruptcy, and Lien processes.

Credit and Collections (including billing):

- Manage multiple AR team Portfolios by Customer Groups including Billing, Collections, and Dispute management.

- Create and Complete Advanced Analysis and Reconciliation as needed for internal and external customers.

- Review Account Status and provide feedback to Portfolio owner.

Cash Applications:

- Review, research and validate all cash receipts (including exceptions) to ensure the team is processing timely and accurately.

- Review UNID and On Account Cash and have the team coordinate with the portfolio owner to help clear unapplied cash.

- Review Cash Status for the team and provide feedback as needed to team members.

- Manage the Adjustment requests to ensure they are processed timely and accurately.

- The position requires deep specialization in transaction-level accounting processes :

- Cash posting tasks using SAP T-codes F28 and F32 are exclusive to the Cash Apps function.

- The role includes privileged banking access to BofA and RBC systems, which is restricted and demands specific oversight.

- The position requires foundational knowledge in GL-level accounting and demands decision-making focused on transactional efficiency over collections strategy.

Other:

- Create Training and Development plans for all employees.

- Responsible for Training New Hires (initial onboarding)

- Maintain and update process documentation as changes occur.

- Support Audit and Month End close initiatives.

- Validate that all AR Transactions are completed timely and accurately before month end close.

- Review AR Team performance frequently, to ensure we are aligned with company AR SLA’s and KPI’s

- Provide Reporting and Analysis for your assigned areas (Daily, Weekly, Monthly, etc.)

- Provide Best in class service to our internal and external Customers (RS WAY)

- Troubleshoot AR systems and provide communications to all required internal stakeholders (SAP, IREC, D&B Analytics & D&B RI).

Key opportunities for growth in this role

- Multi-channel performance management

- Customer relationship building/management (internal and external)

- Strategic planning / Project Management

- Data Storytelling / Reporting

- Standard Operating Procedure establishment

Key relationships for my role/Who do I need to consult with?

- Internal: Primarily works with AR Director and other AR Team members. The role will collaborate with all internal teams across the company (Sales, Customer Service, Marketing, Supply Chain, Warehouse, Legal, etc).

- External: Primarily will collaborate and work with external Customers and solution provider partners (Third party collections, D& B, and Bank of America).

Who do I need to keep informed and engage with?

- Internal:

GSBS Teams (AR, Customer Service, Finance, Accounting)

- Sales (Managers, Directors)

- Marketing (Managers and Directors

- Supply Chain (Managers and Directors)

- Warehouse

- IT

- External:

Third Party Collection Agencies

- Bank of America (High Radius)

- Dun and Bradstreet (D&B)

- Customers

- Auditors

Candidate Requirements

Qualifications and Skills:

- Bachelor’s degree preferred and 7+ years of AR experience with system implementation experience.

- 4+ Years Managing teams.

- Strong understanding of AR Order to Cash and managing several types of accounts receivable transactions.

- Excellent communication skills, both written and verbal

- Strong knowledge of analyzing and assimilating data from various sources.

- Strong knowledge of Computer technology and financial accounting systems (SAP, Oracle, High Radius)

- Advanced knowledge of Microsoft Office (Excel, Work, PowerPoint, etc.)

- Strong Experience in a high volume and fast pasted environment

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