About this role
Are you an experienced networking professional who enjoys solving complex technical challenges and supporting others to deliver great customer outcomes? We're looking for a Data Team Lead to help coordinate our Tier 2 and Tier 3 Data Support services, ensuring high-quality technical support, project delivery, and operational performance across a diverse technology environment. This is a hands-on role that combines technical expertise with first-line leadership responsibilities. You'll act as the technical escalation point for the team, providing guidance on complex incidents, supporting the development of engineers, and helping to prioritise workloads to ensure service commitments are met. Working closely with colleagues across data, voice, infrastructure and service teams, you'll play an important role in maintaining reliable and effective customer services. This role is ideal for an experienced engineer looking to take the next step in their career or an existing Team Lead who wants to remain close to the technology. You'll have the opportunity to work with a broad range of networking and communications technologies, contribute to continuous improvement initiatives, and help develop the technical capability of a collaborative and high-performing team.
What you'll do
- Act as the primary technical escalation point for complex Data team incidents and service requests.
- Support the day-to-day coordination of Tier 2 and Tier 3 Data Support activities.
- Provide technical guidance and mentoring to engineers across the team.
- Assist in prioritising workloads to ensure service levels and customer expectations are achieved.
- Support the delivery of infrastructure, networking and customer-focused technical projects.
- Troubleshoot and resolve complex network and connectivity issues.
- Work closely with Voice, Network and Infrastructure teams to deliver joined-up technical solutions.
- Contribute to knowledge sharing, process improvements and technical documentation.
- Monitor service performance and identify opportunities to improve efficiency and quality.
- Promote technical best practice and support the ongoing development of team capability.
What we're looking for
- Strong technical knowledge of LAN, WAN and enterprise networking technologies.
- Experience supporting and troubleshooting complex data and network environments.
- Proven ability to diagnose and resolve technical issues within a managed services or enterprise support environment.
- Experience providing technical guidance, coaching or supervision to other engineers.
- Excellent problem-solving and analytical skills.
- Strong communication skills with the ability to explain technical concepts to a range of audiences.
- Experience working within a customer-focused support or service delivery environment.
- Good understanding of IT service management principles, with ITIL knowledge desirable.
- Knowledge of voice, unified communications or infrastructure technologies would be advantageous.
- Ability to manage competing priorities and make sound technical decisions under pressure.
- Commitment to continuous learning and professional development.
- Relevant networking, infrastructure or vendor certifications would be beneficial.
- Full driving licence and willingness to travel when required.
- Ability to participate in an out-of-hours Retainer Scheme
Benefits
- 26 days holiday
- Out of hours allowance
- Health & Dental Insurance
- Pension Scheme
- Bonus Scheme
- Fully discounted staff services
- Professional Development
- Recharge Days