Customer Success Associate

# CUSTOMER SUCCESS ASSOCIATE
Glass Meadows Inc.
Sales; Full-time

ABOUT GLASS MEADOWS
Glass Meadows is a privately held, family-owned New Jersey cannabis cultivator and manufacturer operating a 67,000 sq ft glass greenhouse in Sussex County. We hold class 1 cultivation and class 2 manufacturing licenses and produce a portfolio of in-house brands across every major category, sold into licensed adult-use dispensaries across the state. We are expanding canopy, adding licensed partner brands beginning with Cheech & Chong this fall, and building the sales and field organization to support it.
POSITION SUMMARY
The Customer Success Associate is a sales-support field role responsible for driving account engagement, in-store execution, and product education throughout an assigned territory. Working closely with the Account Executive, who owns the commercial relationship and sales strategy, this position serves as the primary field presence within dispensary accounts. The Customer Success Associate helps support sell-through by maintaining strong retail partnerships, executing merchandising initiatives, training dispensary staff, and ensuring products are accurately represented and available for consumers.  Account visit frequency is determined by service levels established by the Customer Success Manager and Account Executive.

What you will own
Account Support & Field Intelligence

- Identify inventory, assortment, merchandising, and sell-through opportunities during account visits and communicate findings to the Account Executive.
- Conduct account health assessments during each visit and communicate findings to the Account Executive and Customer Success Manager to support account planning and service-level decisions.
- Execute scheduled account coverage within established service levels and territory routing plans.
- Document buyer feedback, retail team feedback, competitor activity, and market intelligence.
Retail Execution
- Perform shelf audits during every visit, documenting in-stock positions, out-of-stock items, product placement, pricing, and display conditions.
- Ensure products are properly merchandised, visible, and accurately represented in-store.
- Monitor menu accuracy and work with dispensary staff to address discrepancies.
- Respond to field issues including missing displays, damaged merchandising materials, menu inaccuracies, and product visibility concerns within established service timelines.
New Account Support
- Support the onboarding of newly opened accounts through menu setup, merchandising, product education, display installation, and launch activities.
- Coordinate with the   Account Executive and internal teams to ensure a successful product launch experience.
Training & Education
- Deliver product education and training sessions for budtenders and dispensary staff.
- Introduce new products, brands, and promotional initiatives to retail teams.
- Conduct refresher training sessions as needed to support staff turnover and ongoing product knowledge.
Events & Promotions
- Execute vendor days, pop-ups, educational events, and promotional activations as assigned.
- Assist with event setup, staffing, and field support.
- Represent Glass Meadows professionally during all customer-facing and community engagements.
Inventory & Compliance
- Maintain accountability for assigned merchandise, promotional materials, and product samples.
- Ensure all activities involving product samples and promotional materials comply with company policies and applicable New Jersey regulations.
Technology & Reporting
- Utilize company CRM and reporting tools to document account activity, visit notes, training sessions, and field observations.
- Maintain accurate and timely records of all account interactions.
- Utilize company communication platforms and territory planning tools to manage daily activities.

Success in the role is measured by territory coverage, execution quality, training completion, route adherence, account documentation, shelf conditions, timely response to field opportunities and issues, and revenue and margin growth within the active account base. Additional measures include account retention, sales performance, and execution against territory objectives.

A TYPICAL WEEK
Most of the week is on the route: scheduled store visits, budtender sessions, onboarding visits on new doors, and events as assigned. Visit records are completed the same day. A standing meeting every other week with the paired Account Executive and Marketing, the team's Monday planning session, and periodic time at the Newton facility.

What We Are Looking For
Required
- 1+ years in cannabis retail, field marketing, brand ambassador or merchandising work.
- Able to teach a room of retail staff about a product and take their questions.
- Runs a route independently and keeps records current without supervision.
- Valid driver's license, reliable personal vehicle, current auto insurance, and a clean driving record.
- 21 years of age or older, and able to obtain a New Jersey Cannabis Regulatory Commission Cannabis Business Identification Card.
- Resident of, or able to work daily from, the assigned territory.

Preferred
- Budtender or dispensary floor experience in New Jersey.
- Event or activation staffing experience.
- An interest in growing into an Account Executive role.

Physical requirements
- Ability to drive daily throughout an assigned territory.
- Ability to lift and carry up to 25 pounds of promotional materials, displays, and event supplies.
- Ability to stand for extended periods during events, trainings, and dispensary visits.
- Ability to travel in varying weather and road conditions throughout New Jersey.
Compensation
Base Salary: $55,000-$60,000 annually, depending on experience.
Variable Compensation Opportunity: Additional earnings of $10,000-$15,000 annually based on the achievement of established KPIs/metrics and overall company performance against sales and revenue goals.
On-Target Earnings (OTE): $65,000-$75,000 annually.

Benefits
Glass Meadows offers a competitive compensation and benefits package designed to support the health, well-being, and professional growth of our team members, including:
- Medical, dental, and vision benefits.
- 401(k) with company match following the eligibility period.
- Paid time off and company holidays in accordance with company policy.
- Mileage reimbursement at the IRS rate, business expense reimbursement under company policy.

Benefit offerings are subject to eligibility requirements and may change from time to time.

Equal Employment Opportunity Statement
Glass Meadows is an equal opportunity employer and is committed to creating an inclusive workplace for all employees. We celebrate diversity and are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital  status, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local law.

Glass Meadows is committed to providing reasonable accommodation to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation, please notify human resources.