In Work Support Consultant

Help people stay in work and build brighter futures

We're looking for an In-Work Support Consultant to provide tailored support to people who have recently secured employment, helping them overcome barriers, build confidence and achieve long-term, sustainable outcomes.

This is a rewarding opportunity to make a real difference in people's lives. You'll work directly with participants once they have started work, providing practical support, guidance and encouragement to help them remain in employment and progress towards their goals.

If you're passionate about helping people succeed, enjoy building relationships, and thrive in a fast-paced environment, we'd love to hear from you.

- Salary: £26,227
- Location: Thornaby, Stockton-on-Tees (TS17 6DY)
- Hours: Full-time, 37.5 hours per week

What you'll be doing

- Manage a caseload of participants in employment, providing tailored support to help them sustain work and achieve long-term success.
- Identify and address barriers that may impact participants' ability to remain in work, providing advice, guidance and appropriate challenge where needed.
- Support participants to build confidence, resilience and the skills needed to progress in employment.
- Provide information, guidance and signposting relating to welfare benefits and wider support services.
- Work closely with operational teams to ensure participants receive a seamless and effective service.
- Develop and maintain positive relationships with internal colleagues, employers and key stakeholders.
- Deliver a consistently high standard of customer service, ensuring participants receive the support they need to achieve sustainable outcomes.
- Maintain accurate participant records in line with quality standards and contractual requirements.
- Support continuous improvement by contributing ideas and sharing best practice.

What we're looking for

You'll be someone who enjoys helping others, building positive relationships and achieving meaningful outcomes. To be successful, you'll have:

- A commitment to our values of Kindness, Respect, Integrity and Innovation .
- Experience working in a customer-focused, fast-paced and results-driven environment.
- Excellent customer service and communication skills.
- The ability to build rapport quickly and effectively with a diverse range of people.
- Experience developing and maintaining stakeholder relationships.
- Good IT skills and experience using digital systems to manage caseloads and maintain records.
- An understanding of welfare benefits and where advice and support can be accessed.
- Knowledge of the employability sector and local labour market.
- The ability to work independently while contributing positively as part of a wider team.

It would be great if you also have

- Experience supporting people facing barriers to employment.
- Experience working within employability, welfare-to-work or related services.
- NVQ Level 3 qualification or equivalent.

What We Offer

We’re a mission-led organisation with social value at our core. We’ve been trusted for nearly a century to help people improve their economic wellbeing. We’re a Disability Confident Leader and proud to reflect the communities we serve.

- You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county.
- You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues.
- You’ll be supported: We believe in team working, wellbeing check-ins, and manageable caseloads.
- You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.

Equity, Diversity and Inclusion

We’re committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

- Fedcap Employment is a Disability Confident Leader employer. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered.
- We are positive about employing veterans, serving personnel, and spouses/partners and family members, as part of our commitment to the principles of the Armed Forces Covenant .
- As a Ban the Box employer, we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role.

If you need any adjustments to apply for this role or to take part in the recruitment process, please let us know. We’re committed to making our recruitment process fair, accessible and inclusive for everyone.

Benefits

At Fedcap, we offer a comprehensive and rewarding benefits package designed to support your wellbeing and personal development. Some of our benefits include:

- 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days.
- £500 annual benefits scheme to spend at over 900 retailers.
- Cycle to Work scheme open all year round.
- Pension scheme with up to 5% employer match.
- Free life assurance worth 4x your salary.
- Health & wellbeing support , including access to our 24/7 Employee Assistance Programme for you and your family.
- Digital gym, mindfulness resources, virtual GP and more.

About Fedcap UK

In the UK, Fedcap is a not-for-profit organisation committed to improving people’s economic mobility.

We support people to find work and access better health, education and learning opportunities.

Working across our four integrated practice areas – education, workforce development, health, and economic development – we deliver research-based solutions that remove barriers and open doors to economic mobility and wellbeing for individuals and communities.

We’re part of The Fedcap Group which serves more than 332,000 people each year through a network of not-for-profit affiliates in the US, UK, Canada and Australia.

Our Values

- Kindness: Be kind to each other, treat all those around you the way you would like to be treated.
- Respect : Always be respectful to each other, our customers, partners, stakeholders and funders – we are dedicated to exceptional service.
- Integrity: Act with integrity– always be open and honest in our dealings with all people and stakeholders.
- Innovation: Be innovative – always try to do things better, to look for new solutions that improve our services to customers.

INDHP